AP Compliance Analyst

ExxonMobil India Careers; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Medical plans

Retirement benefits

Training and development program

Relocation program

Job summary

ExxonMobil India Careers is looking for a skilled individual to manage supply chain customer feedback and disputes in Bengaluru. The role requires strong analytical abilities, effective communication skills, and a degree in engineering or chemistry is preferred.

Responsibilities include conducting investigations, performing data analysis, and improving complaint management processes. Benefits include competitive compensation, medical plans, and a comprehensive training program.

Qualifications

• Prior experience in supply chain roles preferred, but fresh graduates welcome.
• Ability to communicate effectively across various levels of the organization.

Responsibilities

• Act as focal point for supply chain customer feedback and issues.
• Conduct investigations and identify root causes of supply chain disputes.
• Perform periodic data analysis of customer complaints.

Skills

Problem solving and analytical skills

Interpersonal effectiveness

Critical thinking

Multi-tasking

Education

University degree (engineering/chemistry preferred)

Job description

What Role You Will Play In Our Team

• Serve as primary focal point for supply chain related customer feedbacks/complaints/ disputes investigations in collaboration with experts from Customer Service, Quality, Logistics & Distribution, Sales & Operations Planning, Product Management, other departments, and third party service providers through to resolution.
• Handle supply chain related customer feedbacks/complaints/disputes case management within and across regions.
• Articulate findings, recommendations, and decisions on the merits of the case and manage the case until continuous improvement and/or corrective action are in place.

Key Responsibilities

Handling Customer Feedbacks/Compliants/Disputes

• Work with ExxonMobil Supply Chain teams and Third Party Service Providers (TPSP) to conduct investigations as required, identify root cause(s), develop and follow up on action closures.
• Maintain all information and correspondence relating to case management on the appropriate database (eg. C360, Zendesk, SharePoint, LAN) and ensure compliance to record management guidelines.
• Support customer feedbacks/compliants/disputes process improvements by identifying situations where a Most Likely Root Cause (MLRC) should be created.

Periodic Data Analysis

• Perform periodic data analysis of customer feedbacks/complaints/disputes and root causes.
• Support continuous improvement by feeding back trends / observations and identifying emerging risks to Supply Chain and Business Units
• Support data and analysis to Logistics teams for TPSP performance review meetings.
• Support data and analysis to Integrated Supply Chain Teams (ISCT) for performance stewardship.
• Support data and analysis to Sales & Operations Planning teams for Business Team Meetings.

Process Continuous Improvements

• Identify, document and implement customer feedbacks/complaints/disputes process improvements.
• Work with other Compliance Analysts within/outside the region to improve overall customer feedback/complaints/dispute case management and resolution processes.

Skills and Qualifications

• University degree required, with an engineering/chemistry degree preferred.
• Prior work experience in business or supply chain support roles and root cause analysis preferred though fresh graduates with positive mindset are welcomed.
• Demonstrate sound business judgment, excellent critical thinking, strong problem solving and analytical skills, and customer focus as required for effective case management.
• String portfolio management.
• Strong interpersonal effectiveness with ability to communicate cross functionally at various levels of the organization and influence others.
• Strong team player with effective communication skills and ability to influence without authority.
• Ability to multi-task and manage multiple priorities in handling complaints volumes efficiently.

Key Interfaces

• Regional Compliance Analysts
• Regional Brand & Product Integrity (BPI) Advisors
• Supply Chain Teams
• Sales
• Customer Service
• Marine Container teams
• Exxonmobil Manufacturing Plant teams
• Third Parties Terminals, Warehouses and Tollers
• Global Freight Forwarders / Marine Carriers
• Hauliers and other third parties as surveyors

Your Benefits

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.