Brand & Product Integrity Advisor

Exxon Mobil; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Medical plans and benefits

Training and development program

Workplace flexibility policy

Relocation program

Job summary

Exxon Mobil is seeking a professional in Bengaluru to support quality management systems, ensuring compliance and facilitating training for Supply Chain teams. The ideal candidate requires a university degree, preferably in engineering or chemistry, and a minimum of 4 years' experience in a chemical laboratory or manufacturing environment.

The role will involve overseeing quality assessments, supporting incident investigations, and providing training to various teams. Competitive compensation and a range of benefits are offered.

Qualifications

• Minimum of 4 years of experience in chemical laboratory or manufacturing.
• Understanding of ExxonMobil or Industry Quality Management Systems.
• Knowledge of Chemicals, Lubricants & Specialties business preferred.

Responsibilities

• Provide support on quality management systems and improvement initiatives.
• Support case management and product quality incident investigations.
• Oversee execution of quality management system assessments.
• Facilitate training for Supply Chain teams and advisors.

Skills

Quality management systems

Analytical skills

Interpersonal effectiveness

Risk management

Problem solving

Communication skills

Education

University degree (engineering/chemistry preferred)

Job description

Key Responsibilities

• Provide Support on Quality Management Systems
  • Identify and support quality improvement initiatives. Assist prioritization and pace.
  • Represent Supply Chain Product Quality on Quick Response Teams (QRT) and Emergency Support Group (ESG)
  • Support other quality management systems related aspects and change management at Third Party Sites on responses to product quality or customer specific requirements as needed.
  • Support complex operational issue resolution/troubleshooting efforts to ensure compliance and mitigate risk.
• Support Case Management and Investigations
  • Support product quality, product representation and case incidents investigations.
    • Focal point for high impact and high risk incidents and Customer Disputes/Complaints.
    • Recommend and review correction actions.
    • Escalate to appropriate Logistics and S&OP management as needed.
    • Support cross-region case handling escalation as needed.
  • Support case trend data analysis.
  • Support and provide guidance to AP Compliance Analyst on case management and investigation process.
• Regional Stewardship
• Support AP Supply Chain Leadership Team with performance updates, learning insights, and improvement plans.
• Provide Brand & Product Integrity (BPI) guidance to Planning & Budgeting cum stewardship process.
• Attend Integrated Supply Chain Team /Regional Quality Team meetings to present trend analysis of cases and root causes
• Oversee Execution and Reporting of Regional Quality Management System Assessments
  • Lead, prepare, participate and drive gap closures for Supply Chain BPIMS / GPQMS / GPIMS External Assessment.
  • Support 3PI Advisors and Logistics Advisors on external/independent assessments including training, field support and steward gap closure for Third Party Product Integrity Management System (3PIM) External Assessments and 3P Self-Assessments as needed.
  • Support BPI requirements during Internal Audit, 3rd Party Contractor Audits, Customer Audit, and Industry Audits.
  • Support Quality Practices & Guidelines (QP&G) for Third Parties:
    • Focal point for EMBSI and ensure compliance activities and executed timely and effectiveness.
    • Manage laboratory information between Global QA Laboratory Lead, 3PIM Advisors and Supply Chain teams, and provide training as needed.
    • Facilitate training needs to equip 3PI Advisors with knowledge to perform gap analysis for value chains.
    • Support 3PI Advisors with internal assessments by Third Party Finish Product Supplier and Third Party Toll Blender/Fillers’ labs as needed.

Support Organizational; Competency Development

• Provide training to 3PI Advisors and Supply Chain teams.
• Facilitate Brand & Product Integrity (BPI) network activities in the region.
• Manage BPI Knowledge Hub and drive knowledge sharing.
• Participate in various Quality Team meetings.
• Participate in Business Unit (BU) product quality team (PQT) meeting as needed.
• Participate in Global Supply Chain Quality Community of Practice (QCoP) meeting.
• Follow-up on QCoP/PQT initiatives and decision.
• Focal point between QCoP/PQT and AP Supply Chain teams.
• Represent AP Supply Chain on Product Quality Standards and Best Practices development.

About You

• University degree required, with an engineering/chemistry degree preferred.
• Minimum of 4 years of experience with chemical laboratory and/or manufacturing experience preferred.
• Understanding of principles of ExxonMobil and/or Industry Quality Management Systems preferred.
• Knowledge of the Chemicals, Lubricants & Specialties business, product applications and Logistics Operations experience an added advantage.
• Risk & change management experience and skills preferred.
• Demonstrate sound business judgment, strong problem solving and analytical skills, and customer focus as required for effective case management.
• Strong interpersonal effectiveness with ability to communicate cross functionally at various levels of the organization and influence others.
• Strong team player with effective communication skills and ability to influence without authority.

Key Interfaces

• Supply Chain Logistics, Sales & Operations Planning, Site Supply Chain managers and teams
• Supply Chain Global Quality & Service Manager and Planner
• Regional Sales and Product Management Teams
• Regional Marketing BPIMS team, Technical Response Advisor, BPI Systems Compliance Advisors
• ISO, IATF Compliance Advisor
• Regional Technology Solution Professionals
• Laboratory System and Process Advisor
• ExxonMobil Biological Sciences Institute (EMBSI)

Benefits

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.