AP Compliance Analyst

Exxon Mobil; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Medical plans

Maternity leave and benefits

Annual vacations

Training and development program

Job summary

Exxon Mobil in Bengaluru seeks a professional to manage customer feedback and disputes in the supply chain. You will handle case management, perform data analysis, and support continuous improvement initiatives.

Ideal candidates will have a university degree (preferably in Engineering or Chemistry) and strong problem-solving and communication skills. The role offers competitive compensation and various benefits, including medical plans and training programs.

Qualifications

• University degree required; engineering or chemistry preferred.
• Prior experience in supply chain support roles and root-cause analysis preferred; fresh graduates welcomed.
• Strong business judgment and critical thinking skills.

Responsibilities

• Serve as primary focal point for supply chain related customer feedback.
• Handle supply chain related case management across regions.
• Conduct investigations and identify root causes.

Skills

Problem-solving

Critical thinking

Excellent communication

Analytical skills

Customer focus

Education

University degree (Engineering or Chemistry preferred)

Job description

ExxonMobil – Role Overview

Join ExxonMobil’s Product Solutions business to drive customer feedback and supply chain excellence. This role focuses on managing customer complaints, disputes, and continuous improvement initiatives across global supply chain operations.

Key Responsibilities

• Serve as primary focal point for supply chain related customer feedback, complaints, and disputes investigations.
• Handle supply chain related case management within and across regions.
• Articulate findings, recommendations, and decisions, managing cases until corrective action is in place.
• Conduct investigations, identify root causes, develop and follow up on action closures.
• Maintain all case information on the appropriate database and ensure compliance with record‑management guidelines.
• Support process improvements by identifying root‑cause opportunities.
• Perform periodic data analysis of customer feedbacks and root causes; provide trend reports.
• Support continuous improvement by feeding back trends and emerging risks to supply chain and business units.
• Collaborate with Compliance Analysts and other stakeholders to improve overall case‑management processes.

Periodic Data Analysis

• Perform data analysis of complaints and root causes.
• Support continuous improvement by feeding trends and identifying risks.
• Provide analysis to logistics, integrated supply chain, and operations planning teams.

Process Continuous Improvements

• Identify, document, and implement process improvements.
• Work with Compliance Analysts globally to improve customer feedback management.

About You

Skills and Qualifications

• University degree required; engineering or chemistry preferred.
• Prior experience in supply chain support roles and root‑cause analysis preferred; fresh graduates welcomed.
• Strong business judgment, critical thinking, problem‑solving, analytical skills, and customer focus.
• Excellent communication and interpersonal skills at all organizational levels.
• Team player with influence without authority.
• Ability to multi‑task and manage competing priorities efficiently.

Key Interfaces

• Regional Compliance Analysts
• Regional Brand & Product Integrity (BPI) Advisors
• Supply Chain Teams
• Customer Service
• Marine Container teams
• Manufacturing Plant teams
• Third‑party Terminals, Warehouses
• Hauliers and other third parties as surveyors

Benefits

• Competitive compensation
• Medical plans, maternity leave and benefits, life and accidental death benefits
• Global networking & cross‑functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Equality and Non‑Discrimination

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

Business Solicitation and Recruiting Scams

ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind. Please follow the link to understand more about recruitment scams in the name of ExxonMobil.

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