Analyst Senior, Application Maintenance & Support

FIS; Pune District; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

FIS is seeking a seasoned Product Support Representative to assist Digital One Commercial clients with internet banking, mobile banking, bill payments, and related digital products. You will support Online Banking, Mobile, and Payment solutions within the Digital One Commercial organization.

You will handle inquiries via phone, email, and client portal, investigate root causes, and provide solutions. A background in banking with strong analytical and communication skills is essential for success

Qualifikationen

• 5+ years of banking and/or treasury management experience.
• Internet Banking experience.
• Strong analytical skills.
• Organizational and time management skills.
• Self-starter with proven ability to work independently.
• Extremely comfortable working with computers and a variety of applications.
• Excellent oral and written communications skills.
• Strong problem-solving skills.

Aufgaben

• Support Digital One Commercial clients via phone, email, and client portal, handling complex inquiries.
• Investigate root causes and recommend solutions through analysis and research.
• Manage multiple issues concurrently and act as a subject matter expert across FIS products.
• Provide in-depth product support by resolving incoming inquiries.
• Respond to client inquiries via telephone, email, and case updates.
• Research and recreate client issues; document interactions supporting business processes.
• Apply interpersonal skills and product expertise to resolve daily client issues and support operations.

Kenntnisse

Banking experience

Internet Banking experience

Analytical skills

Time management

Self-starter

Proficient with computers

Oral and written communication

Problem-solving

Tools

PostgreSQL

Databases

Jobbeschreibung

Are you curious, motivated, and forward-thinking At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we value being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.

About the team

FIS is seeking a seasoned Product Support Representative to support Digital business clients through internet banking, mobile banking, bill payment, and related digital products. This role supports Online Banking, Mobile, and Payment solutions within the Digital One Commercial organization.

What you will be doing

• You will work in a team environment supporting FIS Digital One Commercial clients via phone, email, and the client portal. You will handle complex inquiries, investigate root causes, and recommend solutions through analysis and research.
• You will manage multiple issues concurrently and, at times, serve as a subject matter expert, demonstrating knowledge across multiple FIS products.
• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Respond to client inquiries via telephone, email, and case updates.
• Research and recreate client issues; identify and document application and system interactions that support business processes.
• Apply interpersonal skills and product expertise to resolve daily client issues and support operational activities.
• Document client issues to support product quality programs and ongoing product development.

What you bring:

• 5+ years of banking and/or treasury management experience
• Internet Banking experience
• Strong analytical skills
• Organizational and time management skills
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem-solving skills

Added bonus if you have

• FIS core application experience
• Internet Banking and/or Mobile Banking support experience
• Knowledge of AI tools
• Strong knowledge of PostgreSQL and databases

What we offer you:

• An exciting opportunity be a part of
• Worlds Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

#pridepass