Analyst - Salesforce

Nuveen; Mumbai; Sur place; INR 600 000 - 900 000; Temps partiel

Résumé du poste

Nuveen's Retirement Tech Enablement team is seeking a Salesforce Business Analyst to support the CRM platform in Mumbai, India. The role focuses on maintaining data quality, performing bulk updates, and applying small configuration changes.

You will document requirements for enhancements and collaborate with stakeholders to ensure accurate field support and smooth incident resolution. This position emphasizes thorough documentation, problem solving, and adherence to EEO commitments.

Qualifications

• Experience with Salesforce CRM or similar platforms.
• Degree or equivalent in a relevant field.
• Strong documentation and requirements gathering skills.

Responsabilités

• Support Salesforce CRM platform within Retirement Tech Enablement.
• Perform bulk data updates and minor configuration changes.
• Handle field support tickets and track resolutions.
• Document requirements for enhancements and communicate with stakeholders.

Connaissances

Salesforce CRM

Data updates

Documentation

Requirements gathering

Formation

University degree

Description du poste

Senior Analyst - Business Analyst - Salesforce - IN The Salesforce Business Analyst will be part of the Retirement Tech Enablement organization and will directly support the Salesforce CRM platform. This role will be responsible for a variety of functions including bulk data updates, minor configuration updates, field support tickets, and documentation of requirements for enhancements.

Educational Requirements University (Degree). Preferred Work Experience No Experience Required.

Physical Requirements Sedentary Work.

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: [phone] Email: [e-mail]

Nondiscrimination &Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law Pay Transparency Philadelphia Ban the Box