Analyst - RO

7 Eleven; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

7 Eleven in Bengaluru is seeking an Analyst - RO to support facilities and maintenance operations. You will review and process work orders, create and manage POs, and monitor execution to ensure timely completion.

The role emphasizes handling high-volume transactions with accuracy, maintaining documentation, and collaborating with internal stakeholders and vendors to drive process improvements.

Qualifications

• Bachelor's degree in Business Administration, Operations, or a related field (preferred).
• 3–6 years of relevant experience in facilities, maintenance operations, or GBS/shared services.
• Hands-on experience in operational transaction processing with a focus on continuous improvement and value-added support.

Responsibilities

• Review, validate, and process facilities and maintenance-related work orders in a timely and accurate manner.
• Create and manage projects and purchase orders (POs) as per defined processes and SLAs.
• Monitor PO status, work execution, and service completion.
• Ensure proper documentation, system updates, and closure of work orders.
• Handle high-volume transactional processing while maintaining quality and compliance.
• Perform internal quality audits on completed transactions to ensure adherence to SOPs and process controls.
• Support continuous improvement initiatives and standardization of processes.
• Ensure compliance with internal policies, audit requirements, and client expectations.
• Coordinate with internal stakeholders, vendors, and cross-functional teams as required.
• Assist with workload distribution and daily / weekly reports
• Contribute to process documentation, SOP updates, and best practices.

Skills

Facilities domain processes

GBS/shared services

High-volume processing

Analytical reporting

Attention to detail

Stakeholder communication

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

ServiceNow

Job description

Analyst - RO

Bengaluru

Key Responsibilities

Operational & Transactional Activities

• Review, validate, and process facilities and maintenance-related work orders in a timely and accurate manner.


• Create and manage projects and purchase orders (POs) as per defined processes and SLAs.


• Monitor PO status, work execution, and service completion.


• Ensure proper documentation, system updates, and closure of work orders.


• Handle high-volume transactional processing while maintaining quality and compliance.

Quality & Compliance

• Perform internal quality audits on completed transactions to ensure adherence to SOPs and process controls.


• Support continuous improvement initiatives and standardization of processes.


• Ensure compliance with internal policies, audit requirements, and client expectations.

Stakeholder & Lead Support

• Coordinate with internal stakeholders, vendors, and cross-functional teams as required.


• Assist with workload distribution and daily / weekly reports


• Contribute to process documentation, SOP updates, and best practices.

Job Details

• Openings: 1


• Experience: 3 - 5 Years

Required Skills & Competencies

• Strong understanding of facilities and maintenance domain processes.


• Proven experience in GBS/shared services transactional environments.


• Ability to handle high-volume transactional work with accuracy and efficiency.


• Strong analytical, reporting, and data-tracking skills.


• Good working knowledge of ERP/work order management systems (e.g., SAP, ServiceNow - preferred).


• Excellent attention to detail and problem-solving skills.


• Effective communication with internal and external stakeholders.


• Strong time management and prioritization skills.

Education & Experience

• Bachelor's degree in Business Administration, Operations, or a related field (preferred).


• 3-6 years of relevant experience in facilities, maintenance operations, or GBS/shared services.


• Hands-on experience in operational transaction processing with a focus on continuous improvement and value-added support.