Application Support - Team Lead

Clean Harbors; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Clean Harbors in Hyderabad is seeking an experienced Lead for Facility Operations Application Support to manage end-to-end operations, stabilize processes, and ensure high-quality service delivery.

You will lead a team, drive process improvements, and collaborate with MIS/Automation teams for BOT implementations, while ensuring effective stakeholder communication and performance discipline.

Qualifications

• Graduate/Postgraduate with relevant experience in operations.
• Proven experience in handling teams and managing processes.
• Experience in Facility Ops / Reporting / Workforce operations is preferred.

Responsibilities

• Oversee end-to-end Facility Ops Support activities.
• Ensure adherence to SLAs, KPIs, and quality benchmarks.
• Lead, mentor, and develop team members for operational readiness.
• Drive process improvements & automation with BOT/MIS initiatives.
• Proactively manage risks and escalate issues as needed.
• Provide reporting and governance updates to stakeholders.

Skills

Operations management

People leadership

Stakeholder management

Analytical thinking

Process automation

Bot implementation

Prioritization

Education

Graduate or postgraduate

Job description

Hi,

I hope you're doing well!

We are currently hiring for a Application Support - Team Lead at Clean Harbors(GCC - Product), a global leader in environmental and industrial services.

Position: Application Support - Team Lead

Experience: 8 Years

Location: Hyderabad

Experience: 7+ Years

Working Hours: 05:00pm to 2.00am (Transportation available)

Key Skills:

Job Title: Lead - Facility Operations Application Support

Experience: 8+ Years

Location: Hyderabad

Working Hours: 05:00 PM 02:00 AM IST (Transportation Available)

Role Overview

The Operations Lead will be responsible for managing and stabilizing Facility Operations Support processes, ensuring high-quality service delivery, operational efficiency, and stakeholder satisfaction. The role involves leading a team, driving process improvements, and enabling seamless operations.

Key Responsibilities

1. Operations Management

• Oversee end-to-end Facility Ops Support activities
• Ensure adherence to SLAs, KPIs, and quality benchmarks
• Drive process stabilization with minimal deviations

2. Team Leadership

• Manage, mentor, and develop team members
• Build team capability and ensure readiness for operations
• Drive ownership, accountability, and performance consistency

3. Stakeholder Management

• Act as the primary point of contact for internal stakeholders
• Ensure timely communication, issue resolution, and expectation alignment

4. Process Improvement & Automation

• Identify process gaps and drive continuous improvement initiatives
• Collaborate with MIS/Automation teams for BOT implementation
• Drive cycle time reduction and productivity improvements

5. Risk & Escalation Management

• Proactively identify risks (including attrition, process gaps)
• Ensure timely escalation and mitigation of issues

6. Reporting & Governance

• Ensure accurate reporting and adherence to governance frameworks
• Participate in review calls and leadership updates

Key Skills & Competencies

• Strong operations management and process knowledge
• Effective people leadership and team management
• Stakeholder management and communication skills
• Analytical thinking & problem-solving
• Experience in process improvement / automation (BOT, MIS)
• Ability to manage multiple priorities and deliver under pressure

Qualifications & Experience

• Graduate/Postgraduate with relevant experience in operations
• Proven experience in handling teams and managing processes
• Experience in Facility Ops / Reporting / Workforce operations is preferred

Success Metrics (KPIs)

• SLA adherence & quality metrics
• Process stabilization (zero/minimal deviations)
• Productivity improvements / FTE savings
• Stakeholder satisfaction
• Automation and efficiency gains

Preferred candidate profile

Perks and benefits