Analyst - Operations

Alight Solutions; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health coverage options

Wellbeing and support programs

Vacation and sick leave

Job summary

Alight Solutions is seeking an Analyst (HRO Processing Assistant III) in Gurugram District, India. The role involves ensuring timely information delivery, identifying process improvements, and working closely with leads to resolve participant issues.

The ideal candidate will have a bachelor’s degree, 4-6 years of relevant experience, and strong communication skills. Responsibilities include maintaining quality scores and prioritizing work efficiently in a fast-paced environment, as well as contributing positively to client engagement.

Qualifications

• 4-6 years of work experience.
• Prior experience with Leave of Absence / Health & Welfare claims is required.
• Can work evening/night shifts as per business requirement.

Responsibilities

• Ensure timely and accurate information delivery.
• Maintain quality scores and manage client expectations.
• Identify process improvements and recommend solutions.

Skills

Excellent verbal and written communication skills

Analytical skills

Attention to detail

Logical reasoning

Critical thinking

Education

Bachelor’s degree in B.Com, B.A, BBA

Tools

MS Office

Excel

Job description

THE ROLE

An analyst (HRO Processing Assistant III) is responsible for ensuring we deliver timely and accurate information to all participants. The associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

RESPONSIBILITIES

• Understands and contributes positively to meeting client SLA’s, PG’s.
• Maintain internal & client defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow‑ups and follow SOP’s.
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery in accordance with standard operating procedures.
• Take complete ownership of self‑learning & development.
• Ability to work in a fast‑paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.

REQUIREMENTS

• Bachelor’s degree in B.Com, B.A, BBA (No full‑time MBA/MCA/B Tech/BE/B Ed).
• 4‑6 years of work experience.
• Prior experience with Leave of Absence / Health & Welfare claims is required.
• Excellent verbal and written communication skills.
• Can work evening/night shifts as per business requirement.
• Basic computer knowledge (MS‑Office, Excel).
• Good analytical skills & attention to detail.

BENEFITS

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

BACKGROUND CHECK

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check; search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

DIVERSITY & INCLUSION

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

DIVERSITY POLICY STATEMENT

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

AUTHORIZATION TO WORK IN THE EMPLOYING COUNTRY

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

GENERAL STATEMENT

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.