Analyst (Non-Voice)

HCL Technologies Limited; Chennai District; On-site; INR 550,000 - 850,000; Full time

Job summary

HCL Technologies Limited is seeking a detail-oriented analyst to improve business processes through root-cause analysis and data-driven reporting. The role emphasizes Excel-based data manipulation, rapid identification of issues, and proposing actionable enhancements across assigned projects.

You will collaborate with clients and internal teams to ensure smooth progress, monitor performance health, and drive customer satisfaction by delivering precise analyses and documented improvements.

Qualifications

• Proficient in RTA and Excel.
• Identify root causes and implement improvements.
• Create detailed analyses and reports to monitor business health.

Responsibilities

• Identify root causes of ongoing issues and determine quick resolutions.
• Implement best resolutions to improve existing processes.
• Create precise analyses and reports monitoring business health.
• Develop business requirements to enhance workflow functionality and customer experience.
• Manage client and internal relationships across projects to ensure progress and improvements.

Skills

Excel

Root cause analysis

Job description

Should be good in RTA and good in excel.To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutions/improvements/enhancements and generating detailed reports/analyses to improve processes and functionalities within the assigned project

Key Responsibilities

• 1. To Effectively Identify Root Causes Of Ongoing Issues, Existing Processes And Procedures; And, Determine Quick Resolutions, Improvements And Enhancements For The Same In Assigned Tasks/Projects
• 2. To Efficiently Implement The Best Resolutions And Enhancements To Improve Existing Processes And Procedures Within Projects/Organization
• 3. To Create Precise And Detailed Analyses & Reports For Monitoring The Health Of The Business
• 4. To Create Business Requirements For Enhancing Functionality Of Process Workflows To Improve Customer Experience And Satisfaction
• 5. To Manage Client And Internal Business Relationships Within Various Assigned Projects To Ensure Smooth Progress And Improvements And Enhanced Functionality.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.