Analyst Network Operations

ICE; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ICE Hyderabad is seeking a Network Operations professional to ensure 24x7 support for the organization’s global production network. You will manage incidents, readiness for new services, and change planning while coordinating with Engineering and vendors.

The role requires a Bachelor’s degree in Computer Engineering or related field with 3+ years of experience, knowledge of routing protocols (OSPF, BGP) and TCP/IP, and strong communication skills. Weekend/off-hours work is expected.

Qualifications

• Bachelor’s Degree in Computer Engineering or related field; 3+ years of experience or equivalent.
• Knowledge of routing protocols (OSPF, BGP).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Attention to detail; excellent written and verbal communication skills.
• Team-oriented mindset; weekend/off-hours support required.
• JNCIA/CCNA or equivalent knowledge preferred.
• Financial industry experience preferred.
• Solid understanding of multicast and troubleshooting techniques.
• Experience with network management tools.

Responsibilities

• Incident Management: proactive monitoring and escalation for fault isolation.
• Operational Readiness for New Services: pre-production deployment checklists and dependency mapping.
• Change Management Planning and Configuration Implementation: CAB coordination and task execution.
• Service Requests, Network Maintenance, and Operational Support: analysis, support, and proactive maintenance activities.
• Process Improvement: implement operational improvements to tools, processes or services.
• Perform monitoring for new events to open incidents.
• Perform routine network analysis using scripted and automated checks.
• Coordinate hot hands and activities with vendors.
• Interact with advanced level engineering support.
• Develop and propose solutions for the knowledge base.

Skills

Routing protocols

TCP/IP networking

Multicast

Network management tools

Teamwork

Attention to detail

Communication skills

CCNA/JNCIA knowledge

Education

Bachelor’s Degree in Computer Engineering or related field

3+ years experience or equivalent

Tools

Management tools

Job description

Job Description:

Job Description

Job Purpose

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary.
• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis using scripted and automated checks.
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires attention to details, and excellent written and verbal communication skills.
• Ability to work in a team-oriented environment is essential
• Weekend and off hours support is required
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools

Requirements: