Analyst, Network Operations

International Centre For Excellence (ice); Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

International Centre For Excellence (ice) in Hyderabad, India seeks a Network Operations Engineer to deliver 24x7 support for the organization’s global production network. You will perform proactive monitoring, incident detection, escalation, and fault isolation.

Responsibilities include incident management, readiness for new services, change coordination with Engineering, and vendor liaison for maintenance.

Qualifications

• Bachelor's Degree in Computer Engineering or related field; 3+ years of experience
• Knowledge of routing protocols and concepts (OSPF, BGP)
• Knowledge of TCP/IP, Layer 2 and 3 switching
• Attention to details; excellent written and verbal communication
• Ability to work in a team-oriented environment; weekend and off-hours support

Responsibilities

• Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact; escalation for troubleshooting and fault isolation.
• Operational Readiness for New Services - Completing checklists to support pre-production deployment; ensure updates to management for related components; proactive routines for health and recovery procedures.
• Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and reviews with Engineering; support for tasks assigned to Network Operations.
• Service Requests, Network Maintenance, and Operational Support - Executing analysis or support requests; coordinating vendor service levels and capacity management; proactive maintenance activities.
• Process Improvement - Tasks assigned by management to deliver operational support improvements to a technology, process, tool, or service.

Skills

Routing protocols (OSPF, BGP)

TCP/IP & switching

Attention to detail

Communication

Teamwork

Education

Bachelor's Degree in Computer Engineering

Job description

Job Description

Job Purpose

Network Operations provides 24x7 support for the organization s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary.
• Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintece, and Operational Support - Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintece activities required to keep the infrastructure in good health.
• Process Improvement - Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires attention to details, and excellent written and verbal communication skills.
• Ability to work in a team oriented environment is essential.
• Weekend and off hours support is required.
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Ficial industry experience is preferred.
• Perform monitoring for new events to open incidents.
• Perform all levels of routine network analysis using scripted and automated checks.
• Coordinate hot hands and other activities with vendors.
• Interact with advanced level engineering support.
• Develop and propose solutions for the knowledge base.
• Solid understanding of multicast and troubleshooting techniques.
• Working knowledge of how to use management tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.