Analyst, MNR

186 NEIMAN MARCUS GROUP TECHNOLOGY SERVICES PRIVATE LIMITED (INDIA); India; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Exemplar Luxury Group is seeking a Fraud Analyst to monitor daily transactions across the MNR/RNR domains and identify anomalies that could signal fraud and financial loss. The role involves investigating root causes, collaborating with cross-functional teams, and shaping preventive controls to safeguard the customer experience.

Ideal candidates bring proven experience in fraud platforms and strong analytical thinking to translate data into measurable outcomes while staying ahead of emerging

Qualifications

• Experience in fraud monitoring and investigation.
• Analytical thinking with ability to translate data into actionable insights.
• Strong collaboration across cross-functional teams to mitigate financial risk.

Responsibilities

• Analyze customer transactions and claims to identify fraud trends and anomalies.
• Develop rules and preventive measures to mitigate recurring fraud patterns.
• Maintain confidentiality and contribute to strategic process improvements.

Skills

Fraud analysis

Data analytics

Loss prevention

Tools

Fraud platform

Job description

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

YOU WILL BE:

Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

WHAT YOU WILL DO:

• Fraud Investigation & Trend Analysis: Analyze customer transactions and claims to spot fraudulent trends (e.g., MNR/RNR, high returns, abuse, friendly fraud) and build evidence-backed decisions to accept or reject them
• Proactive Prevention & Rule Creation: Turn investigation insights into actionable rules and preventive measures to neutralize recurring fraud patterns and secure operational controls
• Confidentiality & Strategy: Maintain strict confidentiality over all investigative data while actively contributing to cross-functional business strategies and continuous process improvements

WHAT YOU WILL BRING:

Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical thinking to translate data into actionable insights and measurable outcomes

Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously enhance operational efficiency and security posture

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.

The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.