Senior Analyst, MNR

Exemplar Luxury Group; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Exemplar Luxury Group in Bengaluru, India, is seeking a seasoned Fraud Analyst to monitor daily transactions, perform analytical deep-dives across the MNR and RNR domains, identify anomalies, and investigate financial loss trends while protecting the customer experience.

You will collaborate with cross-functional teams to mitigate risk, develop high-impact fraud rules, and drive controls that prevent losses without harming user experience.

Qualifications

• Domain expertise in fraud platforms and e-commerce loss prevention with ability to turn threat patterns into strategic recommendations.
• Proven ability to evaluate emerging fraud tech and adapt detection capabilities.
• Strong communication skills to mentor analysts and present risk exposure to leadership.

Responsibilities

• Advanced Fraud Investigation & Strategic Decisioning: lead complex investigations into high-risk transactions (MNR/RNR, high return velocity, promo exploitation, friendly fraud) with evidence-backed validation or rejection of high-value claims.
• Proactive Defense & Detection Optimization: translate findings into fraud rules, risk scoring, and preventive controls to block emerging attack vectors.
• Cross-Functional Influence & Governance: maintain confidentiality while partnering with Contact Center, Logistics, Digital Risk to embed controls and refine policies.

Skills

Fraud analytics

Loss prevention

Data analysis

Risk assessment

Leadership

Tools

SQL

Excel

Job description

Job Description

Who are we:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

Role Summary

Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

Responsibilities

• Advanced Fraud Investigation & Strategic Decisioning: Lead complex investigations into high-risk transaction anomalies (including MNR/RNR, high return velocity, promo exploitation, and friendly fraud), constructing robust, evidence-backed frameworks to confidently validate or reject high-value claims
• Proactive Defense & Detection Optimization: Translate granular investigation findings into high-impact fraud rules, dynamic risk scoring, and preventive controls to actively block emerging attack vectors and reinforce operational security
• Cross-Functional Influence & Governance: Uphold total confidentiality across sensitive investigations while driving loss prevention strategy, partnering with key business units (Contact Center, Logistics, Digital Risk) to embed robust controls and continuously refine operational policies

Key Qualifications

• Domain Expertise & Analytical Mastery: 3–5+ years of experience in fraud platforms and e-commerce loss prevention, with advanced skills in reporting to turn complex threat patterns into clear strategic recommendations
• Process Innovation & Adaptive Mindset: Proven track record of evaluating emerging fraud tech, tools, and industry benchmarks to modernize detection capabilities and streamline operational workflows without compromising user experience
• Cross-Functional Leadership & Ownership: Exceptional communication skills with a demonstrated ability to mentor junior analysts, present risk exposure to leadership, and collaborate seamlessly across operational teams in high-tempo environments

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.