Associate, Digital Risk Management

186 NEIMAN MARCUS GROUP TECHNOLOGY SERVICES PRIVATE LIMITED (INDIA); India; On-site; INR 360,000 - 480,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

Saks Global seeks a Call Analyst to drive business results by reviewing transactions for fraud and loss, highlighting anomalies, and ensuring customer experience is enhanced. The role includes inbound and outbound calls, with strict adherence to investigation steps.

You will identify fraud trends, handle confidential data, and contribute to process improvements while working night shifts to support global operations.

Qualifications

• Graduate in any field.
• Experience in Fraud Investigation, Customer Service, Call Center, or Collections.
• Willing to work in night shifts.

Responsibilities

• Review all transactions to identify business loss and anomalies.
• Highlight issues to improve customer experience.
• Receive inbound calls and make outbound calls while following investigation steps.

Skills

Fraud investigation

Customer service

Call center

Night shifts

MS Office

Communication

Education

Bachelor's degree

Job description

Job Description

Who We Are: Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

What This Position Is All About:

The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.

Who You Are:

• A graduate in any field
• Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
• Willing to work in night shifts

• Listen to customers & concerns, issues and questions
• Resolve customers & concerns and answer customers & questions to your best ability
• Maintain a positive attitude and calmly respond to customers & complaints
• Handle and gather confidential information
• Identify False declines and action accordingly
• Identify anomalies, system issue, errors, fraud trends on the platform and elevate/ raise slack tickets
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
• Ensure confidentiality of all information collected during investigation

• Coming up with business strategies and process improvements

You also have:

• Strong interpersonal skills
• Strong verbal communicator
• Ability to Multi-Task and work in a fast-paced, call center environment
• Confident with Phone Inquiries
• Great Problem-solving aptitude
• Attention to Detail and Excellent Quality
• Demonstrate strong skills of communication and analysis
• A team player able to work in different scenarios, shifts and contribute to the team
• Basic skills of MS Office

As Call Analyst, you will:

• Strategic Thinking: Think strategically by clearly anticipating future trends and consequences
• Drive for Results: Pushes self and others to exceed goals and achieve breakthrough results. Recognizes the key actions necessary to achieve results, establishes and communicates the priorities to supervisor, demonstrates persistence in removing barriers to achieving results, and encourages others to do the same

Your Life and Career at Exemplar Luxury Group:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [e-mail].

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.