Analyst, IT Operations

International Centre For Excellence (ice); Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

International Centre For Excellence (ice) in Hyderabad is seeking an IT Operations professional to support enterprise applications and 24x7 networks. You will perform proactive monitoring, incident and problem management, and coordinate changes with Engineering to minimize service impact.

The role emphasizes operational readiness for new services, runbook documentation, and collaboration with cross-functional teams.

Qualifications

• Bachelor's degree in Computer Engineering or related field; 3+ years of experience.
• Strong written and verbal communication.
• Familiarity with Office 365 Suite.
• Active Directory Administration experience.
• Ability to troubleshoot IT/Application related issues.
• Ability to multitask and work independently on projects.
• Prepare runbooks and documentation.
• Coordinate with other teams on changes to production systems.
• Interact with Engineering, Development, and Business.
• Understand priority for high Severity incidents.

Responsibilities

• Incident Management: Proactive checks to avoid outages and restore service when needed.
• Problem Management: Develop root cause flows and troubleshooting procedures.
• Operational Readiness for New Services: Ensure pre-production readiness and recovery procedures.
• Change Management Planning and Configuration Implementation: Coordinate CAB changes and quality reviews with Engineering.
• Service Requests, Network Maintenance, and Operational Support: Execute requests and support proactive maintenance activities.
• Process Improvement: Own tasks to deliver operational improvements to a technology, process, tool, or service.

Skills

Incident management

Troubleshooting

Communication

Multitasking

Independent work

Education

Bachelor's Degree in Computer Engineering or related field

3+ years of experience (in lieu or credentials)

Tools

Active Directory

Office 365

Monitoring tools

Job description

Job Purpose

Enterprise Operations provides 24x7 support for the organization s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages.

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management
  • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams
• Service Requests, Network Maintece, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintece activities required to keep the infrastructure in good health.
• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Strong written and verbal communication
• Familiarity with 365 Office Suite
• Active Directory Administration Experience
• Ability to troubleshoot IT/Application related issues
• Ability to multitask and work independently on projects
• Perform monitoring for new events to open incidents
• Prepare documentation of runbooks
• Coordinate with other teams on changes to production systems
• Interact with Engineering, Development, and Business
• Develop and propose solutions for the knowledge base
• Understanding of process monitoring using monitoring solutions
• Understand priority for high Severity incidents

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.