Analyst - HR Operations

Jones Lang LaSalle Incorporated; India; On-site; INR 360,000 - 540,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Gurugram invites applications for a Graduate Trainee to support core HR processes and manage employee lifecycle data. The role includes onboarding, exits, and payroll-related tasks within a global real estate services firm.

You will work on case management, policy dissemination, KPI adherence and customer service, gaining exposure to HR operations in a leading company.

Qualifications

• Organised, self-motivated and proactive.

Responsibilities

• Resolve Tier 1 queries and transactions related to core HR processes.
• Maintain data on employee lifecycle events (Promotion, Transfer, Contracts, Title changes, Probation, and other job changes) in HR systems.
• Assist with onboarding formalities and exit processes.
• Manage letter creation activities related to promotions, transfers and terminations.
• Handle Learning & Development cases and payroll transactions/cases.
• Bridge Tier 1 and Tier 2 technical teams for HR system issues.
• Share HR policies and documentation with employees to resolve queries.
• Coordinate queries via case management tool and emails.
• Escalate unresolved issues to the HR Specialist.
• Adhere to KPIs, KRAs, SLAs and customer service standards.
• Demonstrate proficiency in HR processes and SOPs.

Skills

Organised

Self-motivated

Result oriented

Attention to detail

Customer service

Communication skills

HR processes

MS Office

Education

HR degree preferred

Tools

MS Office

Job description

Graduate Trainee

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL:

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 96,000 as of October 31, 2021.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

www.jll.co.in

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions in HR Systems
• Managing Employee On boarding formalities
• Maintaining Exit formalities
• Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc.
• Managing Learning and Development cases
• Managing employee benefits/leaves and Payroll transactions/cases
• Managing HR System semi-functional challenges and act as a bridge between Tier 1 & Tier 2 technical teams
• Share HR policies, procedures and other relevant documentation with employees to resolve their query/question
• Managing & Coordinating queries via Case management tool and emails
• Assist with data correction or elevate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Demonstrate good proficiency in HR processes and standard operating procedures

Sounds like you? To apply you need to be/have:

• Highly Organised and Self-motivated
• Result oriented and Proactive in achieving results
• Attention to detail and ability to adapt & work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Excellent Customer service skills and client centric attitude
• Good written and verbal communication skills
• Understanding of HR management practices and procedures
• Knowledge of MS Office Suite skills (Word, Excel, Outlook Mail)
• Bachelor or Master degree in Human Resources or Personnel Management preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Gurugram, HR

Scheduled Weekly Hours: 40

Employer and diversity statement

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For further information, visit jll.com.