Analyst, Financial Operations

Razorpay; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A prominent fintech company in Bengaluru is looking for an Associate to work in finance, handling bank settlements and customer queries. The role requires good analytical skills, MS Office knowledge, and reconciliation experience. You will be focused on resolving issues related to payments and transactions while collaborating with multiple teams. This is a full-time position offering a dynamic work environment.

Qualifications

• Must possess good communication and writing skills.
• Strong analytical skills required.
• Experience in reconciliation is necessary.

Responsibilities

• Dealing with banks for refunds and settlement issues.
• Working closely with Finance team for recon.
• Solving tickets/queries from merchants, customers, or banks.

Skills

Good communication and writing skills

Good analytical skills

MS Office knowledge

Reconciliation Experience

Job description

Self-driven, diligent, and adaptable person. Aiming for excellence and productivity in all my endeavors.

What will you get to work on?

You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.

Key Responsibilities

• Dealing with banks for refunds and settlement issues.
• Need to closely work with the Finance team for recon and other issues.
• Solving tickets/queries raised by merchants, customer’s or banks.
• Have good knowledge of products to resolve any customer, merchant or bank issues.
• Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
• Reconcile transactions and refunds with the partner banks.
• Work with the Tech team for fixing refund and settlement issues.
• Dealing with other teams specially Support / Sales for resolution of queries.
• Handling things which impact inflow and outflow of funds at transaction level.
• Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis.

What do we expect from you?

• Good communication and writing skills.
• Good analytical skills.
• MS Office knowledge is mandatory.
• Reconciliation Experience is must.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance

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