Technical Consultant

Razorpay; Bengaluru; Presencial; INR 500.000 - 900.000; Jornada completa

Descripción de la vacante

Razorpay in Bengaluru invites applications for a technical-support focused role. You will address queries across the Razorpay product suite, coordinate with banks and merchants, and discuss solutions with CXOs and technical teams.

You will identify irregularities, resolve post go-live issues, and log updates in Jira and FreshDesk. Experience with REST/SOAP/GraphQL APIs and frontend/server-side tech (HTML/CSS/JS, Java/C++/Python/Go) is essential.

Formación

• 2-3 years of experience in technical support or data analytics.
• B.Tech/M.Tech in CS/IT from a reputed college.
• Deep knowledge of API technologies (REST, SOAP, GraphQL).
• Troubleshoot complex API issues and performance bottlenecks.
• Write complex queries and optimize data retrieval.
• Experience with multiple frontend and server-side technologies.

Responsabilidades

• Address technical queries on Razorpay product suite.
• Communicate issues to banks, merchants and internal teams, including CXOs.
• Identify irregularities and assist with post go-live issues.
• Raise Jira tickets and collaborate with Product/Engineering.
• Log issues in FreshDesk and track progress regularly.
• Act as an expert on Razorpay products and implementations.
• Travel to client sites for highly complex issues.

Conocimientos

Communication skills

Analytical thinking

Problem solving

Multi-tasking

Team player

Educación

B.Tech/M.Tech in CS/IT

Herramientas

REST APIs

SOAP APIs

GraphQL

Java

C++

Python

Go

HTML/CSS/JS

Descripción del empleo

The Roles and Responsibilities:

• Addressing technical queries on product suite and complete Razorpay product suite
• Communicate technical issues to banks/merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
• Identify irregularities in functionality and unexpected behaviors with Razorpay products and services
• Provide timely resolution to banks/merchants and assist them with post go-live technical issues
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the bank/merchants.
• Act as an advocate in terms of knowledge for razorpay products, their implementations and usages
• Enhance the overall experience of the banks /merchants by providing support for technical issues
• May travel to client sites in order to resolve extremely complex customer issues

Mandatory Qualifications:

• 2-3 years of experience, in Technical support, data analytics or similar domains
• B.Tech/M.Tech degree from reputed college (CS/IT equivalent degree preferred
• Possess in-depth knowledge of API technologies, protocols (e.g., REST, SOAP, GraphQL), and related tools.
• Troubleshoot and resolve complex API issues, including performance bottlenecks, authentication problems, and integration challenges
• Proficiency in writing complex queries, including nested joins and advanced functions
• Expertise in performance tuning and subquery optimization for efficient data retrieval.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
• Skill in analyzing queries and extracted data to identify root causes and actionable insights
• Ability for comprehend in-depth understanding of multiple products and processes and multitask
• Ability to derive outcomes using macro functions and advanced Excel features.
• Ability to deal with complex issues and bring it to a closure with least dependency.
• Logical thinker with good analytical and problem-solving skills
• Good to have Up-to-date technical knowledge in payment or payment gateway domain
• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skill