Senior Technical Consultant

Razorpay; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Razorpay is seeking a skilled Technical Support/Analyst to handle API-related issues across our payments platform. You will troubleshoot complex API integrations, coordinate with banks and merchants, and drive rapid resolutions.

The role requires 3+ years in tech support or analytics, a CS/IT degree, and strong SQL, REST/GraphQL skills. Expect collaboration with product and engineering teams in a dynamic fintech environment.

Qualifications

• 3+ years of experience in Technical support, data analytics or similar domains.
• B.Tech/M.Tech in CS/IT or equivalent degree.
• In-depth knowledge of API technologies, protocols (REST, SOAP, GraphQL) and related tools.
• Troubleshoot and resolve complex API issues, including performance bottlenecks and authentication problems.
• Proficiency in writing complex queries with nested joins and advanced functions.
• Server-side languages: Java/C++/Python/Go and frontend basics (HTML/CSS/JS).
• Ability to multitask and derive actionable insights from data.
• Up-to-date knowledge in payments or payment gateway domain is a plus.

Responsibilities

• Address technical queries on Razorpay product suite.
• Communicate issues with banks/merchants and CXOs.
• Identify irregularities in functionality and resolve issues.
• Provide timely resolution to banks/merchants post go-live.
• Raise Jira issues and coordinate with Product/Engineering teams.
• Capture issues in FreshDesk and update progress regularly.
• Act as a product knowledge advocate for Razorpay solutions.
• Travel to client sites for highly complex issues if required.

Skills

Technical troubleshooting

Analytical thinking

Communication

Customer service

Cross-functional collaboration

Education

B.Tech/B.E. (CS/IT)

CS/IT degree

Tools

Freshdesk

Jira

SQL

REST/GraphQL debugging

Job description

Job Description:

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

Roles and Responsibilities:

• Addressing technical queries on product suite and complete Razorpay product suite


• Communicate technical issues to banks/merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams


• Identify irregularities in functionality and unexpected behaviors with Razorpay products and services


• Provide timely resolution to banks/merchants and assist them with post go-live technical issues


• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration


• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the bank/merchants.


• Act as an advocate in terms of knowledge for razorpay products, their implementations and usages


• Enhance the overall experience of the banks /merchants by providing support for technical issues


• May travel to client sites in order to resolve extremely complex customer issues

Mandatory Qualifications:

• 3+ year of experience, in Technical support, data analytics or similar domains


• B.Tech/M.Tech degree from reputed college (CS/IT equivalent degree preferred


• Possess in-depth knowledge of API technologies, protocols (e.g., REST, SOAP, GraphQL), and related tools.


• Troubleshoot and resolve complex API issues, including performance bottlenecks, authentication problems, and integration challenges


• Proficiency in writing complex queries, including nested joins and advanced functions


• Expertise in performance tuning and subquery optimization for efficient data retrieval.


• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)


• Skill in analyzing queries and extracted data to identify root causes and actionable insights


• Ability for comprehend in-depth understanding of multiple products and processes and multitask


• Ability to derive outcomes using macro functions and advanced Excel features.


• Ability to deal with complex issues and bring it to a closure with least dependency.


• Logical thinker with good analytical and problem-solving skills


• Good to have Up-to-date technical knowledge in payment or payment gateway domain


• Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skill

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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