Business Analyst - Fintech Data & Performance Monitoring

Razorpay Software Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Razorpay in Bengaluru is seeking a Business Analyst to monitor real-time performance and translate merchant data into actionable insights. You will build and maintain dashboards to track enterprise transactions and key metrics, enabling faster, data-driven decisions.

Collaborating with product and engineering teams, you will identify patterns, respond to incidents, and drive improvements across the fintech platform to support Razorpay’s growing ecosystem.

Qualifications

• Experience in analyzing large datasets and BI platforms.
• Proficient in Tableau or Looker for dashboards.
• Strong SQL knowledge for data extraction and analysis.
• Excellent communication and collaboration skills.
• Willingness to work in a 24/7 shifts environment.

Responsibilities

• Provide real-time monitoring for Razorpay’s top merchants and enterprise-wide transactions with immediate stakeholder alerts during performance issues.
• Transform merchant key metrics into actionable business intelligence through comprehensive data analysis.
• Execute timely communication to stakeholders during system incidents or data anomalies.
• Build and maintain interactive dashboards for internal performance tracking and metric visualization.
• Identify meaningful patterns, trends, and inferences through data analytics.
• Collaborate cross-functionally with internal teams to resolve issues and implement improvements.

Skills

Data interpretation

Communication skills

24/7 shift adaptability

Tools

Tableau

Looker

SQL

Job description

Business Analyst

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

Key Responsibilities

• Provide real-time system monitoring for Razorpay’s top merchants and enterprise-wide transactions, with immediate stakeholder alerts during performance issues
• Transform merchant key metrics into actionable business intelligence through comprehensive data analysis
• Execute timely communication to stakeholders during system incidents or data anomalies
• Build and maintain interactive dashboards for internal performance tracking and metric visualization
• Identify meaningful patterns, trends, and inferences through data analytics
• Collaborate cross-functionally with internal teams to resolve issues and implement improvements

Required Qualifications

• Proven ability to manage and interpret large-scale datasets
• Hands‑on experience with business intelligence tools and data manipulation techniques (Tableau, looker etc)
• Knowledge of SQL for data extraction and analysis
• Strong communication skills
• Ability to work 24/7 in shifts

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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