Network Engineer

Wits Innovation Lab; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Wits Innovation Lab in India seeks an experienced IT Operations Lead to ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools. You will lead IT support (L1/L2) delivering timely resolutions and oversee device management, access provisioning, and onboarding/offboarding.

You will maintain IT security controls, patching, and compliance hygiene, manage incidents with root cause analysis, and coordinate with vendors and internal stakeholders to meet

Qualifications

• 5–8 years of experience in internal IT infrastructure and support.
• Hands-on experience with end-user computing (Windows/Ubuntu/Mac).
• Experience with Google Workspace administration.
• Experience with video conference support and scheduling.
• Networking and firewall management experience.
• Identity and access management using AD, Google OAuth, SSO and MFA.
• Knowledge of IT security and compliance practices.
• Experience leading IT operations or working independently.
• Ensuring service continuity with minimal business disruption.
• Providing dependable and responsive internal user support.

Responsibilities

• Ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools.
• Lead IT support (L1/L2) to deliver timely resolution of user issues and service requests.
• Oversee device management, access provisioning, and onboarding/offboarding processes.
• Maintain IT security controls, patching, and compliance hygiene.
• Manage incidents, perform root cause analysis, and implement preventive actions.
• Coordinate with vendors and internal stakeholders to meet service expectations.
• Maintain documentation and ensure proper knowledge transfer for transition.
• Stabilize ongoing operations and close critical gaps, if any.

Skills

End-user computing

Google Workspace

Video Conferencing

Networking

Identity access mgmt

IT security & compliance

IT operations leadership

Service continuity

User support

Tools

Active Directory (AD)

Google OAuth

SSO

MFA

Job description

• Ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools
• Lead IT support (L1/L2) to deliver timely resolution of user issues and service requests
• Oversee device management, access provisioning, and onboarding/offboarding processes
• Maintain IT security controls, patching, and compliance hygiene
• Manage incidents, perform root cause analysis, and implement preventive actions
• Coordinate with vendors and internal stakeholders to meet service expectations
• Maintain documentation and ensure proper knowledge transfer for transition

Required Experience & Skills

• 5–8 years of experience in internal IT infrastructure and support
• Hands-on experience with:
• End-user computing (Windows/Ubuntu/Mac management)
• Google Workspace
• Video Conference Support & Scheduling
• Networking and firewall management
• Identity & access management (AD, Google oAuth, SSO, MFA)
• Working knowledge of IT security and compliance practices
• Prior experience handling IT operations independently or in a lead role
• Ensure service continuity with minimal disruption to business operations
• Provide dependable and responsive IT support to internal users

Stabilize ongoing operations and close critical gaps, if any