Analyst - Delivery Excellence

ZS Associates (India) Pvt Ltd; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading consultancy firm in Pune is seeking a Delivery Excellence Analyst to enhance delivery practices and support quality management across projects. The ideal candidate will have a Bachelor's degree in IT or a relevant field and a minimum of 2 years of experience in Delivery Assurance. The role involves tracking operational KPIs, supporting training sessions, and maintaining compliance with quality standards. Proficiency in MS Office and experience with project management tools are preferred. Strong communication skills and a client-first mentality are essential.

Qualifications

• Minimum of 2 years of experience in Delivery Assurance and Quality Management.
• Knowledge and experience in Software Quality Management Standards.
• Proficiency in MS Office, including Word, Excel, and PowerPoint.

Responsibilities

• Support delivery teams in implementing Delivery Excellence practices.
• Assist in tracking and reporting operational KPIs.
• Contribute to maintaining and updating Quality Management System artifacts.

Skills

Delivery Assurance

Quality Management

Communication Skills

Problem Solving

Time Management

MS Office

CMMI Implementation

Project Management Tools

Education

Bachelor's degree in IT or relevant field

Tools

Atlassian JIRA

Confluence

MS Project

Job description

What you''ll do: Delivery Excellence Analyst in the Enterprise will

• Support delivery teams in implementing Delivery Excellence practices, risk management frameworks, and quality standards across projects
• Assist in tracking and reporting operational KPIs; help monitor delivery performance metrics and flag risks/issues for timely escalation
• Support delivery risk governance activities by working with project teams and QRM stakeholders in tracking risks and mitigation actions
• Assist in organizing and conducting awareness sessions/trainings on Delivery Excellence practices and QMS process assets
• Support adherence to defined process maturity standards (e.g., CMMI Level 3) through documentation and tracking compliance
• Contribute to maintaining and updating Quality Management System (QMS) artifacts and templates
• Assist in driving consistency in delivery practices across projects through structured tracking and reporting
• Support adoption of new tools, processes, and systems by assisting teams and resolving basic queries
• Participate in project audits/reviews based on defined quality frameworks (e.g., CMMI), and assist in documenting observations, non-compliances, and best practices
• Fully aware of audit lifecycle for SDLC

What youll bring:

• Bachelor''s degree in IT or relevant field with a strong academic record.
• A minimum of 2 years of experience in Delivery Assurance and Quality Management
• Knowledge and experience in Software Quality Management Software Quality Standards
• Through understanding and implementation experience of CMMi 3.0 framework for Dev Services
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Experience with Project management tools-Good to have (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
• CMMi implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
• Ability to work independently and as part of a team
• Willingness to adapt to evolving industry standards and technologies
• Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent time management skills.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach