Senior Analyst - Delivery Excellence

ZS; Maharashtra; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

ZS is a management consulting and technology firm focused on improving life and how we live it. This role sits in Enterprise Delivery Excellence, partnering with delivery teams to embed best practices and drive KPI-driven improvements across projects.

As a Senior Delivery Excellence Analyst, you will lead process reviews, guide Lean/ Six Sigma initiatives, and support risk governance while ensuring CMMI Level 3 adherence and ISO/CMMI standards.

Qualifications

• Bachelor’s degree in IT or relevant field with a strong academic record.
• A minimum of 3 years of experience in Delivery Assurance and Quality Management.
• Knowledge and experience in Software Quality Management & Software Quality Standards.
• Through understanding and implementation experience of CMMi 3.0 framework for Dev & Services.
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
• CMMI implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

Responsibilities

• Work closely with delivery teams to embed best practices in delivery excellence, ensuring successful outcomes for aligned programs
• Track and report operational KPIs to support data‑driven decision‑making. Monitor delivery performance metrics and elevate issues to ensure timely resolution
• Collaborate with cross‑functional teams to drive continuous improvement in delivery practices.
• Conduct process reviews and identify inefficiencies, recommending actionable improvements.
• Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies.
• Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness.
• Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities.
• Help assess the impact of changes and gather feedback to refine implementation strategies.
• Promote adoption of new tools, processes, and systems across teams.
• Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
• Assist in Delivery Risk governance and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
• Conduct trainings on Delivery Excellence focus areas, QMS process assets and awareness on best practices
• Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process
• Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
• Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
• Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

Skills

Delivery Assurance

Quality Management

CMMI 3.0

MS Office

JIRA

Confluence

MS Project

Fluency in English

Education

Bachelor’s degree in IT or relevant field

Tools

JIRA

Confluence

MS Project

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What you’ll do: Senior Delivery Excellence Analyst in the Enterprise will…

• Work closely with delivery teams to embed best practices in delivery excellence, ensuring successful outcomes for aligned programs
• Track and report operational KPIs to support data‑driven decision‑making. Monitor delivery performance metrics and elevate issues to ensure timely resolution
• Collaborate with cross‑functional teams to drive continuous improvement in delivery practices.
• Conduct process reviews and identify inefficiencies, recommending actionable improvements.
• Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies.
• Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness.
• Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities.
• Help assess the impact of changes and gather feedback to refine implementation strategies.
• Promote adoption of new tools, processes, and systems across teams.
• Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
• Assist in Delivery Risk governance and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
• Conduct trainings on Delivery Excellence focus areas, QMS process assets and awareness on best practices
• Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process
• Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
• Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
• Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

What You’ll Bring

• Bachelor’s degree in IT or relevant field with a strong academic record.
• A minimum of 3 years of experience in Delivery Assurance and Quality Management
• Knowledge and experience in Software Quality Management & Software Quality Standards
• Through understanding and implementation experience of CMMi 3.0 framework for Dev & Services
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
• CMMI implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

How you’ll grow

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Candidates must possess or be able to obtain work authorization for their intended country of employment.