Analyst Customer Facing Effectiveness

Sanofi; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sanofi is establishing a Go-To-Market Capabilities (GTMC) team and seeks a Customer Effectiveness Analyst to design, manage, and analyze incentive plans, support localization of sales targets, and track KPIs for sales effectiveness. You will work on segmentation insights, resource allocation, and call planning to enhance performance.

The role requires 2+ years in commercial operations within healthcare/pharma, strong analytics skills with SQL/SAS, and proficiency in Power BI or Tableau.

Qualifications

• 2+ years of experience in commercial operations or healthcare/pharma context.
• Proficiency with analytics tools and data visualization.
• Strong numeracy and financial acumen; excellent English communication.

Responsibilities

• Provide support in managing and analyzing incentive plans aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance.
• Support creation of dashboards and KPIs to track sales force effectiveness.
• Refresh reports on weekly/monthly/quarterly/annual cycles with QC checks.
• Assist in customer profiling, segmentation and targeting aligned with strategic goals.
• Contribute to call-plan setup to improve sales force efficiency based on segmentation.

Skills

SQL

SAS

Advanced Excel

Power BI

Tableau

QlikSense

Education

Bachelor's degree in Business Administration/Finance or related field

Tools

Javelin

Zaidyn

SalesIQ

Smartsheet

Alteryx

Job description

## ***About the job*****Strategic context:**Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.As a Customer Effectiveness Analyst within our global Go-To-Market-Capabilities (GTMC) Team, you’ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes, customer profiling and segmentation analysis, assist in resource allocation and call planning efforts based on segmentation insights, and track sales targets and KPIs within the Customer Facing Hub.**Main responsibilities:*** Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.* Assist in developing data-driven sales targets to drive performance and achieve organizational goals.* Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency* Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.* Assist in customer profiling, segmentation and targeting exercise that align with strategic business goals.* Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.* undefined ## ***About you*** * **Experience**: 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).* **Soft and Technical skills**: Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.; Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc is a plus ; High persistency and resilience.;Proficient of Excel/word/powerpoint; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen.* **Education**: Higher education in Business Administration, Finance or a similar field.* **Languages**: Excellent knowledge of English language (spoken and written). ***Why chose us?*** * Bring the miracles of science to life alongside a supportive, future-focused team.* Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.* Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.* Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.* Play an instrumental part in creating best practice within our Go-to-Market Capabilities.