Analyst Business Systems

Empower; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Empower in Bengaluru, India, seeks a skilled Business Systems Analyst to evaluate business processes, gather requirements with stakeholders, and translate them into precise IT specifications for development and testing. You will support implementation and ongoing maintenance of business systems.

You will operate in an Agile environment, document flows, and ensure alignment with organizational goals while staying current with industry practices and continuous improvement opportunities.

Qualifications

• Bachelor’s degree in a related field preferred.
• Minimum 2 years of experience as a Business Systems Analyst or equivalent tech industry background.
• Strong analytical skills to gather, analyze, and interpret data and requirements.
• Effective communication with stakeholders to convey technical information clearly.
• Proficient in collecting, documenting, and managing system requirements from stakeholders.
• Understanding of multi-platform applications, databases, and bridging business needs with tech solutions.
• Ability to produce reports, manuals, workflows, and specifications.

Responsibilities

• Collaborate with cross-functional teams in an Agile environment to gather and document business requirements for software development.
• Translate business needs into clear user stories aligned with project goals.
• Facilitate communication between business stakeholders and development teams for shared understanding of requirements.
• Work with QA and Engineers to review story requirements and validate functionality.
• Provide support by troubleshooting issues, performing impact analyses, and recommending solutions.
• Review system enhancements with project stakeholders and document technical solutions.
• Stay updated on industry best practices and Agile trends.

Skills

Analytical skills

Communication

Requirements gathering

Agile methodologies

Cross-functional collaboration

Documentation

Problem-solving

Education

Bachelor’s degree in related field

Tools

Jira

Confluence

SharePoint

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Business Systems Analysts are responsible for evaluating organizations’ business processes and systems. They collaborate with stakeholders to gather requirements, analyze data, and create detailed documentation outlining system specifications. Business systems analysts also play a crucial role in facilitating communication between business users and IT teams to ensure that technology solutions align with organizational goals. Additionally, they may participate in testing, training, and provide support for the implementation and ongoing maintenance of business systems.

Essential Functions:

• Collaborate with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.
• Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals.
• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.
• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.
• Provide support by troubleshooting issues, conducting impact analysis, and recommending solutions
• Review system enhancements with project stakeholders
• Create flow diagrams and document technical solutions
• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.

Qualifications:

• Bachelor’s degree in a related field preferred
• Minimum 2 years of previous experience as a Business Systems Analyst or equivalent technology industry background.
• Strong analytical skills with ability to gather, analyze and interpret complex data and business requirements. Adept at identifying and solving business problems through innovative and practical solutions.
• Effective communication with stakeholders to understand and convey technical information in a clear manner
• Proficient in collecting, documenting, and managing system requirements from stakeholders
• Understanding of technology (complex multi-platform applications including databases) and systems to bridge the gap between business needs and technical solutions
• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Ability to manage tasks, timelines, and resources effectively to ensure successful project delivery
• Being flexible and adaptable to changes in project scope, requirements, or technological advancements
• Proven experience in Agile Methodologies and working in cross-functional teams.
• Experience with Project management tools such as Jira, Confluence and Share point.
• Experience with Agile principles preferred
• Prior production support and troubleshooting preferred
• Experience as a QA or Developer preferred

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.