AMS Team Lead – Workday (Australia Region Support)

CloudRock; India; Remote; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive package

Hybrid work model

Career growth opportunities

Job summary

A leading digital transformation consultancy is seeking an experienced AMS Team Lead for Workday to oversee the Australia region support. This position includes leading AMS delivery, managing a support team, and ensuring client satisfaction through quality service. Ideal candidates will have substantial Workday experience, strong leadership, and excellent communication skills to facilitate remote collaboration. The role offers a competitive full-time package and opportunities for growth within a dynamic environment.

Qualifications

• 8–12 years of overall Workday experience, with at least 4+ years in an AMS or post-production support environment.
• Strong understanding of Workday modules such as HCM and Payroll (preferably AU Payroll).
• Prior experience leading or managing a support team for Workday AMS or similar enterprise applications.

Responsibilities

• Lead Workday AMS delivery for assigned Australian clients across HCM, Payroll, Finance, and Integrations.
• Manage a team of consultants, ensuring adherence to SLAs, timely resolution of tickets, and quality assurance.
• Serve as the primary escalation point for client issues and drive resolution with technical and functional teams.

Skills

Workday experience

Leadership skills

Communication skills

Problem-solving skills

Stakeholder management

Education

ITIL certification

Tools

Workday modules (HCM, Payroll)

Job description

AMS Team Lead – Workday (Australia Region Support)

Apply for the AMS Team Lead – Workday (Australia Region Support) role at CloudRock.

We offer an exceptional quick joiner bonus of 5 LPA and a general sign‑on bonus of 2 LPA.

Role Overview

We are seeking an experienced AMS Lead to oversee Workday Application Managed Services delivery for our Australia region clients. The AMS Lead will ensure high‑quality service delivery, client satisfaction, and team performance across functional and technical Workday streams.

This role coordinates with Australia‑based client teams, manages priorities across multiple customers, and drives operational excellence through proactive issue management, performance tracking, and process improvements.

Key Responsibilities

• Lead Workday AMS delivery for assigned Australian clients across HCM, Payroll, Finance, and Integrations.
• Manage a team of consultants, ensuring adherence to SLAs, timely resolution of tickets, and quality assurance.
• Serve as the primary escalation point for client issues and drive resolution with technical and functional teams.
• Collaborate with regional stakeholders to plan resourcing, workload distribution, and continuous improvement initiatives.
• Conduct regular governance meetings, prepare status reports, and ensure proactive communication with clients.
• Drive adoption of new Workday releases and features, coordinating regression testing and change management.
• Ensure compliance with delivery processes, security, and data privacy requirements.
• Support onboarding and training of new AMS team members.

Required Skills & Experience

• 8–12 years of overall Workday experience, with at least 4+ years in an AMS or post‑production support environment.
• Strong understanding of Workday modules such as HCM, Payroll (preferably AU Payroll), Absence, and Integrations.
• Prior experience leading or managing a support team for Workday AMS or similar enterprise applications.
• Excellent communication skills with the ability to work effectively across time zones (India–Australia overlap).
• Strong problem‑solving, prioritization, and stakeholder management skills.
• ITIL certification or familiarity with IT service management processes is a plus.

Preferred Qualifications

• Workday certification in one or more functional or technical areas.
• Experience working with global customers, especially in ANZ or APAC regions.
• Exposure to Workday Release Management and Tenant Management activities.

We Offer You

• A great environment to learn, develop and succeed in what you do.
• Opportunity to support our work with some of the world's most recognizable brands.
• Competitive package and hybrid work model.
• Travel opportunities for key events.
• Career growth opportunities (as we’re growing rapidly).

About CloudRock

CloudRock is a leading digital transformation consultancy, headquartered in the UK, with offices in India, US, Portugal & Australia. We have an outstanding reputation within the ERP ecosystem and have some of the best consultants in the sector. We offer a competitive total rewards package, continuing education & training (including certified training), and tremendous potential with a growing worldwide organization.

CloudRock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship or domestic partner status, or any other status protected by applicable law.

CloudRock is committed to a diverse workforce.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of CloudRock business units.

Work Arrangement

Remote

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Human Resources
• IT Services and IT Consulting