Senior Lead - HR Systems Admin

Ameriprise Financial Services, LLC; Delhi; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Ameriprise India LLP is seeking a dynamic and experienced Sr. HR Systems Administrator to join the Global HR Systems team.

In this role you will provide technical expertise for Workday, Cornerstone LMS, HR ServiceNow, and other HR systems, maintaining modules and supporting business stakeholders. This individual contributor role focuses on system improvements, risk reduction, and delivering a superior employee experience.

Qualifications

• 5+ years of Workday configuration in at least 2 modules (HCM, Payroll, Benefits).
• 4+ years in core HR processes (e.g., payroll, tax, benefits, recruiting).
• Strong consultative skills; translate business needs into HR system design and configuration. Experience with test case development and execution.
• Success in implementing system enhancements that deliver measurable results.
• Strong analytical skills with high accuracy in a fast-paced environment.
• Excellent documentation skills for clear configuration notes and test cases.
• Strong critical thinking and situational decision-making abilities.
• Effective both independently and in team settings within dynamic environments.
• Post-implementation support experience.

Responsibilities

• Serve as the Product Manager and SME for key Workday modules and align with stakeholders.
• Maintain, monitor, and enhance Workday and other HR systems; manage integrations.
• Collaborate with HR leadership to prioritize enhancements; define functional specs and configure processes.
• Troubleshoot issues; propose system solutions and lead changes to improve performance.
• Provide coaching and mentorship within the HR Systems team and communicate changes to stakeholders.

Skills

Workday configuration

HCM

Payroll

Benefits

Consultative skills

Test case development

Documentation

Analytical skills

Independent work

Team collaboration

Tools

Workday

HR ServiceNow

Cornerstone LMS

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you’re talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are looking for a dynamic and experienced Sr. HR Systems Administrator to join our Global HR Systems team. In this role, you will provide technical expertise and oversight for Workday, Cornerstone LMS, HR ServiceNow, and other HR Systems. Your primary responsibilities will include maintaining and enhancing Workday modules and other HR Systems, consulting with business stakeholders to identify requirements, designing and implementing solutions, and providing functional and systematic support for complex system issues. You will focus on continuous improvement of system processes to drive efficiencies, reduce risk and support a superior employee experience. This will be an Individual contributor role.

Key Responsibilities

• Product Management and Expertise : Serve as the Product Manager and subject matter expert for key Workday modules. Partner with HR Systems Leadership, HR Centers of Excellence, and Technology teams to develop a common roadmap for continuous system improvements in support of ongoing business needs.
• System Maintenance and Enhancement : Maintain, monitor, and enhance the technical and functional aspects of Workday and other HR Systems as needed. This includes managing integration points with vendors or other internal systems.
• Stakeholder Collaboration : Partner with HR Systems leadership, HR COE, and other stakeholders to review and prioritize system enhancement requests. Identify and clarify business requirements, create functional specifications, and configure business processes. Consult with partners to align on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation of new functionality. Collaborate with the business and Technology teams to review and test applicable system integrations and functionality.
• Issue Resolution and Risk Management : Troubleshoot issues using technical expertise and propose creative system solutions to solve complex system issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and lead the implementation of changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices.
• Training and Mentorship : Provide coaching to other HR Systems team members in specific areas of expertise through knowledge sharing and mentorship. Partner with internal HR COE teams to communicate changes for updates and releases to ensure a superior user experience.

Required Qualifications

• 5+ years of Workday system configuration experience in at least 2 modules (HCM, Payroll, Benefits, etc.).
• 4+ years in core HR processes (e.g., payroll, tax, benefits, recruiting).
• Strong consultative skills; proven ability to translate business needs into HR system design and configuration. Experience with test case development and execution.
• Success in implementing system enhancements that deliver measurable results.
• Strong analytical skills with high accuracy in a fast-paced environment.
• Excellent documentation skills for clear configuration notes and test cases.
• Strong critical thinking and situational decision‑making abilities.
• Effective both independently and in team settings within dynamic environments.
• Post‑implementation support experience.

Preferred Qualifications

• Experience with HR systems like HR ServiceNow, Cornerstone, STAR Compliance, or other cloud‑based/SaaS platforms.
• Workday Pro Certification
• Strong written and verbal communication skills for interacting with leaders and partners.
• Proven ability to manage multiple projects in various roles.

In-Office Collaboration

We are a client‑centric, relationship‑based business. Working together, in‑person, is foundational to how we achieve results. By fostering a culture of face‑to‑face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in‑office time or different in‑office expectations, and specific requirements will be discussed during the hiring process.

Full‑Time/Part‑Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President’s Office

Job Family Group

Human Capital

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.