AMC Support Engineer - Field Service

Benchmark Infotech; Kolkata District, Patna; On-site; INR 400,000 - 650,000; Full time

Job summary

Benchmark Infotech is seeking an IT maintenance and support professional to provide preventive and corrective maintenance for deployed IT infrastructure in Kolkata. The role focuses on meeting SLA-driven response times and ensuring timely problem resolution.

You will troubleshoot hardware and networking issues, collaborate with cross-functional teams to implement improvements, and develop comprehensive documentation of maintenance activities. Compliance with industry standards is required.

Qualifications

• Experience in preventive and corrective maintenance of IT infrastructure.
• Ability to manage SLA-driven response times.
• Troubleshoot and resolve complex technical problems in IT hardware and networking.
• Collaborate with cross-functional teams to identify improvements.
• Develop and maintain documentation of maintenance activities and procedures.
• Ensure compliance with industry standards and best practices for IT maintenance and support.

Responsibilities

• Provide preventive and corrective maintenance for deployed IT infrastructure.
• Manage SLA-driven response times to ensure timely resolution of issues.
• Troubleshoot and resolve complex IT hardware and networking problems.
• Collaborate with cross-functional teams to implement process improvements.
• Develop and maintain documentation of maintenance activities and procedures.
• Ensure compliance with industry standards and best practices.

Skills

Maintenance

SLA management

Troubleshooting

Documentation

Collaboration

Job description

• Provide preventive and corrective maintenance support for deployed IT infrastructure.
• Manage SLA-driven response times to ensure timely resolution of technical issues.
• Troubleshoot and resolve complex technical problems related to IT hardware and networking.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain documentation of maintenance activities and procedures.
• Ensure compliance with industry standards and best practices for IT maintenance and support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.