Amazon Connect Engineer

Truviq; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Truviq in Hyderabad, India is seeking an Amazon Connect Engineer/Developer with Generative AI expertise to design, implement, and optimize AI-powered contact center solutions across voice and chat channels.

The role focuses on hands-on work with Amazon Connect, Lex, Bedrock, and other AWS services to build intelligent call routing, agent assist, and self-service options while integrating with CRM and IVR systems.

Qualifications

• Hands-on experience with Amazon Connect and AWS AI/ML services.
• Proficiency in designing voice and chat experiences via GenAI.
• Experience integrating contact centers with CRM/IVR systems.

Responsibilities

• Design and implement Amazon Connect contact center solutions.
• Develop AI-powered voice and chat experiences using Lex and GenAI.
• Integrate Connect with CRM, telephony, and enterprise apps.
• Configure Contact Flows, Lambda functions, and AWS services.

Skills

Conversational AI

Cloud-native development

API integration

Tools

Amazon Connect

Amazon Lex

AWS Bedrock

Lambda

CRM integration

Job description

• Amazon Connect Engineer/Developer with Generative AI expertiseto design, implement, and optimize AI-powered contact center solutions.
  
• The ideal candidate will have hands-on experience with Amazon Connect, AWS AI/ML services, conversational AI, contact center integrations, and cloud-native application development.
  
• Design and implement Amazon Connect contact center solutions.
  
• Develop AI-powered voice and chat experiences using Amazon Lex and Generative AI services.
  
• Integrate Amazon Connect with CRM, IVR, telephony, and enterprise applications. Build intelligent call routing, chatbots, agent assist, and self-service capabilities.
  
• Integrate Amazon Bedrock, Amazon Q, or other LLM platforms for GenAI use cases. Configure Contact Flows, Lambda functions, APIs, and AWS services