Amazon Connect Developer

Texora AI; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Remote Work

Flexible Hours

Education Reimbursement

Team Lunches

Annual Retreat

Professional Development Budget

Performance Bonuses

Referral Bonus

Job summary

Texora AI is seeking an experienced Amazon Connect Developer to design, implement, and support cloud contact center solutions for global clients. The role requires 3+ years of hands-on experience with Amazon Connect and exposure to Genesys Cloud and Five9.

You will configure flows, integrate with AWS services, and work across CRM systems to deliver scalable contact center outcomes. This remote role offers opportunities for global projects and professional growth.

Qualifications

• 3+ years of experience in contact center technologies.
• Hands-on experience with Amazon Connect development and administration.
• Experience with REST APIs, JSON, and web services.

Responsibilities

• Design, develop, and deploy contact center solutions using Amazon Connect.
• Configure contact flows, routing profiles, queues, hours of operation, and user management.
• Integrate Amazon Connect with AWS services like Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway.
• Develop IVR applications, call routing, chat, and omnichannel workflows.
• Integrate Amazon Connect with CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics).
• Support migrations and integrations involving Amazon Connect, Genesys Cloud, and Five9.
• Troubleshoot production issues and optimize contact center performance.
• Collaborate with solution architects, QA, DevOps, and business stakeholders.
• Prepare technical documentation and participate in code reviews.

Skills

Amazon Connect

AWS Lambda

REST APIs

CI/CD

Git

CRM integration

CTI integration

Omnichannel

SIP/VoIP

Education

Bachelor’s degree in CS/IT

Tools

Genesys Cloud

Five9

Salesforce

ServiceNow

API Gateway

DynamoDB

Lambda

CI/CD tools

Job description

Texora AI — Agentic Recruitment & HR Automation

TEXORA.AI Accepting Applications

Location: Remote (India)

Experience: 3+ Years

Employment Type: Full-Time / Contract

Job Summary

We are looking for a skilled Amazon Connect Developer with 3+ years of experience in Contact Center technologies. The ideal candidate should have hands-on expertise in Amazon Connect, along with exposure to Genesys Cloud and Five9. You will be responsible for designing, developing, implementing, and supporting cloud contact center solutions for global clients.

Key Responsibilities

• Design, develop, and deploy contact center solutions using Amazon Connect.
• Configure contact flows, routing profiles, queues, hours of operation, and user management.
• Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway.
• Develop IVR applications, call routing logic, chat, task management, and omnichannel workflows.
• Integrate Amazon Connect with CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics, etc.).
• Support migration and integration projects involving Amazon Connect, Genesys Cloud, and Five9.
• Troubleshoot production issues and optimize contact center performance.
• Collaborate with solution architects, QA engineers, DevOps teams, and business stakeholders.
• Prepare technical documentation and participate in code reviews.

Required Skills

• 3+ years of experience in Contact Center technologies.
• Hands-on experience with Amazon Connect development and administration.
• Working knowledge of AWS services including Lambda, Lex, DynamoDB, CloudWatch, IAM, S3, and API Gateway.
• Knowledge of REST APIs, JSON, and web services.
• Experience with IVR design, call routing, CTI integration, and omnichannel solutions.
• Familiarity with Genesys Cloud and Five9 platforms.
• Understanding of SIP, Voice over IP (VoIP), telephony concepts, and contact center operations.
• Experience with Git and CI/CD pipelines.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• AWS certifications or Amazon Connect certifications are preferred.
• Experience with Contact Center as a Service (CCaaS) platforms.
• Knowledge of AI-powered virtual agents, chatbots, speech analytics, or conversational AI is an advantage.
• Strong communication, analytical, and problem-solving skills.

Preferred Experience

• Amazon Connect
• Five9
• ServiceNow Integration
• Contact Center Migration Projects
• Voice Bots and Chatbots
• 100% Remote work from anywhere in India.
• Opportunity to work on global customer engagement and cloud contact center projects.
• Competitive compensation.
• Professional development and certification support.
• Collaborative and innovative work environment.

Remote Work

Flexible Hours

Education Reimbursement

Team Lunches

Annual Retreat

Professional Development Budget

Performance Bonuses

Referral Bonus

Amazon Connect Lambda Lex DynamoDB CloudWatch IAM S3 AWS Cloud Services Voice Bots and Chatbots

TEXORA.AI is an AI-powered enterprise platform focused on recruitment, HR automation, customer experience (CX), CRM, workflow automation, and productivity solutions.