28503 AWS Connect + Claude AI Developer

Cephas Consultancy Services Private Limited; Bengaluru, Chennai District, Hyderabad; On-site; INR 3,000,000 - 4,500,000; Full time

Benefits offered by this job

Certification support

Leadership opportunities

Exposure to enterprise clients

Job summary

Cephas Consultancy Services Private Limited in Bengaluru seeks an experienced AWS Connect + Claude AI Developer to design, develop, and deploy AI-powered contact-center solutions. You will leverage Amazon Connect, Claude and AWS to build scalable conversational AI applications for enterprise clients.

Join a cutting-edge team to implement RAG, serverless architectures, and secure, observable solutions while guiding offshore delivery teams and delivering measurable business value.

Qualifications

• 5+ years of experience in AWS development and cloud architecture.
• Experience with Amazon Connect configuration and integration.
• Hands-on experience with generative AI and LLM development.
• Familiarity with retrieval-augmented generation and vector databases.
• Strong background in prompt engineering and API design.
• Security, logging, and production-support practices.

Responsibilities

• Design and develop Amazon Connect contact flows, queues, routing logic, and integrations with enterprise systems.
• Integrate Anthropic Claude AI models through AWS Bedrock into customer-service applications and workflows.
• Build advanced AI capabilities including agent assist, call/chat summarization, intent detection, sentiment analysis, and automated response generation.
• Develop Retrieval-Augmented Generation (RAG) solutions leveraging enterprise knowledge bases and vector databases.
• Build scalable APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, and other AWS services.
• Integrate Amazon Connect with CRM platforms, enterprise applications, and third-party systems.
• Develop, test, and optimize prompts and LLM workflows for Claude to ensure accuracy and performance.
• Implement comprehensive logging, monitoring, security controls, and production support using AWS CloudWatch, CloudTrail, and related services.
• Collaborate with business analysts, product managers, and technical teams to gather requirements and deliver scalable AI solutions.
• Provide technical leadership and mentorship, including managing and supporting offshore delivery teams on client-facing engagements.
• Ensure best practices in code quality, security, and operational excellence across all deliverables.

Skills

AWS Developer/Engineer

Amazon Connect

Anthropic Claude (Bedrock)

Generative AI

Prompt Engineering

RAG

AWS Serverless Stack

Python/Node.js

REST APIs & EDA

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Amazon Bedrock

Job description

About this position

Positions:2 Full Time
Experience
6 - 10 Years

About the Role

We are seeking an experiencedAWS Connect + Claude AI Developerto design, develop, and deploy AI-powered customer contact-center solutions. You will leverage Amazon Connect, Anthropic Claude, and AWS services to build intelligent, scalable conversational AI applications that enhance customer service delivery. This role offers the opportunity to work on cutting-edge generative AI technologies while solving complex enterprise challenges in customer engagement.

Key Responsibilities

• Design and develop Amazon Connect contact flows, queues, routing logic, and integrations with enterprise systems
• Integrate Anthropic Claude AI models through AWS Bedrock into customer-service applications and workflows
• Build advanced AI capabilities including agent assist, call/chat summarization, intent detection, sentiment analysis, and automated response generation
• Develop Retrieval-Augmented Generation (RAG) solutions leveraging enterprise knowledge bases and vector databases
• Build scalable APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, and other AWS services
• Integrate Amazon Connect with CRM platforms, enterprise applications, and third-party systems
• Develop, test, and optimize prompts and LLM workflows for Claude to ensure accuracy and performance
• Implement comprehensive logging, monitoring, security controls, and production support using AWS CloudWatch, CloudTrail, and related services
• Collaborate with business analysts, product managers, and technical teams to gather requirements and deliver scalable AI solutions
• Provide technical leadership and mentorship, including managing and supporting offshore delivery teams on client-facing engagements
• Ensure best practices in code quality, security, and operational excellence across all deliverables

Required Skills & Experience

Mandatory Technical Skills

• AWS Developer/Engineer expertisewith deep hands-on experience building production applications on AWS
• Amazon Connect– Advanced proficiency in configuring contact flows, queues, routing, and integrations
• Amazon Bedrock + Anthropic Claude– Proven experience integrating and optimizing Claude models for enterprise applications
• Generative AI / LLM Application Development– Strong background building and deploying generative AI solutions
• Prompt Engineering– Expertise in crafting, testing, and optimizing prompts for LLM performance and accuracy
• RAG (Retrieval-Augmented Generation)– Understanding of RAG architecture, vector databases, and semantic search concepts
• AWS Serverless Stack– Proficiency with Lambda, API Gateway, S3, DynamoDB, and event-driven architectures
• Python or Node.js– Strong programming skills in at least one language for backend development
• REST APIs & Event-Driven Architecture– Experience designing and implementing scalable, event-driven systems

Preferred Skills & Qualifications

• Amazon Lex and Amazon Transcribe integration experience
• Hands-on experience with contact-center or conversational AI solutions
• AWS Certifications:AWS Solutions Architect, AWS Developer Associate, or AWS Connect Specialty Certification
• Experience in BFSI (Banking, Financial Services, and Insurance) domain
• Prior experience leading and managing offshore delivery teams
• Track record of managing client-facing technical engagements and delivering enterprise solutions
• Familiarity with vector databases (e.g., Pinecone, Weaviate, OpenSearch) and semantic search
• Experience with infrastructure-as-code (CloudFormation, Terraform) and CI/CD pipelines
• Knowledge of security best practices, compliance frameworks, and data privacy regulations

Education & Background

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent professional experience)
• 5+ years of experience in AWS development and cloud architecture
• 3+ years of hands-on experience with generative AI and LLM application development
• 2+ years of experience with Amazon Connect or similar contact-center platforms

What We're Looking For

• Technical Excellence:Deep expertise in AWS services and a proven ability to architect scalable, secure solutions
• AI/ML Proficiency:Strong understanding of generative AI concepts, prompt engineering, and LLM optimization
• Problem-Solving Mindset:Ability to design innovative solutions to complex customer engagement challenges
• Leadership & Collaboration:Experience working with cross-functional teams and mentoring junior developers
• Customer Focus:Commitment to understanding business requirements and delivering solutions that drive measurable value
• Continuous Learning:Passion for staying current with emerging AI technologies and AWS service innovations

Responsibilities Summary

As an AWS Connect + Claude AI Developer, you will own the full lifecycle of AI-powered contact-center solutions—from requirements gathering and architecture design through development, testing, deployment, and production support. You will work closely with enterprise clients to understand their unique challenges and deliver customized AI solutions that enhance customer experience, reduce operational costs, and improve agent productivity.

What We Offer

• Opportunity to work with cutting-edge generative AI technologies and AWS services
• Collaborative environment with experienced technical teams and industry experts
• Professional development and certification support
• Exposure to enterprise clients across multiple industries
• Leadership opportunities with potential to mentor and manage teams

Equal Opportunity Statement

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates and provide equal employment opportunities regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.

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