Airport Ground Staff – Ticketing & Check-in

Airstriprealtech; Khordha; On-site; INR 167,000 - 257,000; Full time

Job summary

Airstriprealtech in Bhubaneswar, Odisha, is hiring Airport Ground Staff - Ticketing & Check-in to greet passengers, issue tickets, process check-ins, and assist with boarding.

The role requires a high school diploma, prior customer service experience, knowledge of ticketing procedures, and the ability to work flexible shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a similar role is preferred.
• Knowledge of airline ticketing and check-in procedures is an asset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet and assist passengers at the check-in counter, ensuring a smooth check-in process.
• Issue tickets, process payments, and handle ticketing inquiries or issues.
• Check-in passengers and their baggage, ensuring all necessary documents are in order.
• Provide information to passengers regarding flight schedules, delays, and gate changes.
• Assist passengers with boarding procedures and ensure safety protocols are followed.
• Handle customer complaints or concerns in a professional and timely manner.
• Collaborate with other airport staff to ensure efficient operations.
• Maintain a clean and organized work area.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Education

High school diploma

Job description

About the job Airport Ground Staff - Ticketing & Check-in

Position: Airport Ground Staff - Ticketing & Check-inCompany Overview:Airstriprealtech is a leading airport management company located in Bhubaneswar, Odisha, India. We provide a wide range of services to ensure smooth and efficient operations at the airport, including ground handling, ticketing, and check-in services. Our team is dedicated to providing excellent customer service and ensuring a positive travel experience for all passengers.

Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff - Ticketing & Check-in. In this role, you will be responsible for providing efficient and friendly service to passengers at the airport, including ticketing, check-in, and boarding procedures.

Key Responsibilities:

• Greet and assist passengers at the check-in counter, ensuring a smooth check-in process.
• Issue tickets, process payments, and handle any ticketing inquiries or issues.
• Check-in passengers and their baggage, ensuring all necessary documents and identification are in order.
• Provide information to passengers regarding flight schedules, delays, and gate changes.
• Assist passengers with boarding procedures and ensure all safety protocols are followed.
• Handle any customer complaints or concerns in a professional and timely manner.
• Collaborate with other airport staff to ensure efficient and seamless operations.
• Maintain a clean and organized work area.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role is preferred.
• Knowledge of airline ticketing and check-in procedures is an asset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Must be able to work flexible schedules, including weekends and holidays.
• Must be able to pass a background check and obtain necessary airport security clearance.

Working Conditions:

• This is a full-time position, with a minimum of 40 hours per week.
• Shifts may vary and can include early mornings, evenings, weekends, and holidays.
• Work is primarily indoors, but may involve some outdoor duties.
• Must be able to stand for extended periods and lift up to 50 pounds.

Airstriprealtech offers a competitive salary and benefits package, as well as opportunities for career growth and development.