Integrated Logistics Customer Onboarding Solution Lead

Kuehne Nagel; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Global exposure

People-centric culture

Learning & development

Innovation & sustainability

Rewards & recognition

Startup spirit

Job summary

Kuehne+Nagel is seeking a skilled Onboarding Specialist for 4PL implementations in India. You will assess customer systems, tailor ERP/TMS configurations, and work with IT teams to ensure smooth go-live.

The role emphasizes blueprint-driven onboarding, risk mitigation, and clear stakeholder communication to balance customization with standard solutions. Collaborative, global context with SAP expertise expected.

Qualifications

• Proven experience in ERP or TMS implementations.
• Background in IT project management or solution architecture.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with a proactive approach.
• Detail-oriented mindset with meticulous documentation.
• Ability to assess and optimize customer requirements.
• Experience leading client workshops.

Responsibilities

• Conduct in-depth assessments of customer system processes to evaluate compatibility with the 4PL framework.
• Define and optimize data flows and system configurations for onboarding aligned with business objectives.
• Work closely with the Onboarding Process Engineers to ensure IT-backed support for processes.
• Evaluate trade-offs between customization and blueprint enhancements through system architecture knowledge.
• Engage customers with clear communication to promote standard integrations.
• Align onboarding activities with standardized blueprints to uphold efficiency and integrity.
• Demonstrate hands-on experience with TMS and ERP systems.
• Identify onboarding risks early and respond with real-time mitigation strategies.
• Document onboarding configurations and validate setups prior to go-live.

Skills

ERP/TMS implementations

IT project management

Solution architecture

Communication skills

Problem-solving

Documentation

Client workshops

Tools

SAP ECC

SAP S/4HANA

ERP systems

TMS platforms

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Leads the assessment and integration of customer system processes for seamless 4PL onboarding, aligning configurations with business goals while minimizing complexity. Skilled in ERP/TMS platforms and stakeholder engagement, this role ensures standardized, blueprint-driven solutions, proactive troubleshooting, and precise documentation to support a smooth go-live experience.

How you create impact

• Conduct in-depth assessments of customer system processes to evaluate their compatibility with the 4PL logistics framework.
• Define and optimize data flows and system configurations to ensure efficient, low-complexity onboarding that aligns with business objectives.
• Work closely with the Onboarding Process Engineers to ensure the processes are well supported by IT systems.
• Evaluate trade-offs between customization and blueprint enhancements through deep knowledge of system architecture.
• Make informed decisions to balance customer requirements with standardized system capabilities, minimizing unnecessary complexity.
• Engage customers with clear, persuasive communication to promote standard integrations and discourage inefficient custom solutions.
• Align onboarding activities with internal best practices and standardized blueprints to uphold system efficiency and integrity.
• Demonstrate hands-on experience with TMS and ERP systems.
• Possess strong working knowledge of ERP systems such as SAP ECC and SAP S/4 HANA, with emphasis on logistics-related modules and configuration.
• Identify onboarding risks early and respond with effective troubleshooting and real-time mitigation strategies.
• Adjust system setups dynamically to enhance customer satisfaction and streamline the onboarding process.
• Maintain rigorous attention to detail in documenting onboarding configurations and processes.
• Ensure completeness and accuracy of system setup through validation and testing prior to go-live, minimizing error rates and reducing rework.
• Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making.

What we would like you to bring

• Proven experience in ERP or TMS implementations.
• Background in IT project management or solution architecture.
• Strong verbal and written communication skills to articulate technical and operational concepts effectively.
• Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges.
• Detail-oriented mindset with a meticulous approach to documentation and process configuration.
• Ability to critically assess and optimize customer requirements for long-term success.
• Experience in leading client workshops and coordinating across multiple teams.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.