Senior Solutions Architect

Questhiring; Bengaluru Urban; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Questhiring is seeking a Senior Solutions Architect to blend customer-facing consulting with architectural craft and hands-on software development in Bengaluru. You will own the technical journey from pre-sales through go-live, guiding enterprise customers to scalable, secure solutions.

Lead architecture discussions, design integrations across CRM/ERP platforms, and contribute production-quality code for APIs and AI workflows, ensuring robust delivery and smooth rollout.

Qualifications

• 10+ years of enterprise software engineering or technical delivery.
• 3+ years in Solutions Architecture / Integration Architecture or technical consulting.
• Strong hands-on software development experience delivering production apps.
• Proficient in APIs & microservices, distributed systems, security and enterprise integrations.
• Experience delivering SaaS products with complex enterprise integrations.

Responsibilities

• Lead discovery, solution design, and delivery for enterprise customers.
• Own architecture decisions, APIs, data flows, and integration patterns.
• Write production-quality code for APIs and AI workflows.
• Present solutions via workshops, POCs, RFPs, and demos.
• Drive go-live, observability, and production handover.

Skills

Hands-on software development

APIs & microservices

CI/CD monitoring troubleshooting

Tools

Salesforce

Genesys Cloud

CCaaS

CPaaS

Twilio

Amazon Connect

Five9

Job description

We are looking for a Senior Solutions Architect who combines strong customer-facing consulting skills, architectural expertise, and hands-on software development.

The role will own the technical journey across pre-sales, discovery, solution design, implementation, and production go-live. You will work closely with enterprise customers to understand business requirements, design scalable solutions, lead technical discussions, and contribute hands-on code to build and productionize integrations and AI-powered solutions.

Key Responsibilities

Customer & Solution Engagement

• Act as the primary technical expert for enterprise customers across discovery, solutioning, design, and delivery.
• Lead technical discovery workshops and translate business requirements into scalable technical solutions.
• Conduct technical presentations, product demonstrations, POCs, RFP responses, and solution proposals.
• Engage with senior business and technology stakeholders and clearly communicate architectural decisions and trade-offs.
• Design scalable, secure and production-ready AI, Voice AI and Digital AI solutions.
• Define system architecture, APIs, data flows, integration patterns, security/identity models, and non-functional requirements.
• Architect complex integrations with CRM, CCaaS, ERP, banking and other enterprise platforms.
• Create architecture diagrams, technical specifications, implementation guides, and architecture decision documents.
• Identify integration, security, scalability and operational risks and define mitigation strategies.

Hands-on Engineering & Delivery

• Write, test, debug and deploy production-quality code for APIs, integrations and AI workflows.
• Build rapid prototypes and convert successful POCs into scalable, maintainable production solutions.
• Work closely with engineering and product teams on code reviews, technical decisions and implementation.
• Own technical delivery through testing, deployment, go-live, observability and production handover.
• Troubleshoot complex cross-system technical issues and drive them through to resolution.
• Develop reusable integration components, architecture blueprints and technical patterns.
• Ensure consistency and maintainability across multiple customer implementations.
• Partner with Product and Engineering teams to convert customer requirements into product and platform enhancements.

Required Skills & Experience

• 10+ years of experience in enterprise software engineering, technical delivery or solution architecture.
• 3+ years of experience in Solutions Architecture / Integration Architecture / Technical Consulting.
• Strong hands-on software development experience with a track record of delivering production applications.
• Strong understanding of:
• APIs & microservices
• Distributed systems
• Event-driven architectures
• Identity & security
• Enterprise integrations
• Experience delivering SaaS products and complex enterprise integrations into production.
• Strong engineering practices around CI/CD, testing, code reviews, monitoring and troubleshooting.
• Excellent customer-facing communication skills with the ability to lead workshops, technical discussions and executive presentations.
• Strong architectural judgment with the ability to balance business requirements, scalability, security, delivery timelines and maintainability.
• Proven ability to independently own complex technical initiatives from discovery to production.

Good to Have

• Experience with Conversational AI, Voice AI, Generative AI or Customer Experience (CX) platforms.
• Experience with Salesforce, Genesys Cloud, CCaaS or CPaaS platforms.
• Experience integrating platforms such as Twilio, Genesys, Amazon Connect or Five9.
• Experience integrating with CRM, ERP, banking or other enterprise core systems.
• Hands-on experience with RAG, model evaluation, AI guardrails and human-in-the-loop workflows.
• Experience deploying AI solutions in enterprise environments.
• Experience working with financial services, healthcare or other regulated industries.
• Experience in a high-growth/start-up environment with strong ownership and adaptability.

What Success Looks Like

• Building strong technical credibility and trust with enterprise customers.
• Converting technical discovery and POCs into well-designed, production-ready solutions.
• Delivering reliable architectures and high-quality production code.
• Proactively identifying and reducing technical and integration risks.
• Creating reusable technical assets and integration patterns that improve future implementation speed and consistency.