AI Project Manager - Customer Excellence

Unity Small Finance Bank; Navi Mumbai; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Unity Small Finance Bank seeks an experienced AI & Automation Project Manager to lead end-to-end AI/automation initiatives in banking. You will define scope, timelines, and resources, and manage multiple projects with Agile or hybrid methods, ensuring security, compliance, and strong stakeholder engagement.

Responsibilities include deploying AI/ML models, coordinating data science and engineering teams, and reporting to leadership with dashboards and governance artifacts.

Qualifications

• Experience leading AI/automation projects in banking or financial services.
• 12
• Strong knowledge of AI/ML lifecycle, tool evaluation, and deployment.
• Familiarity with RBI guidelines and data privacy requirements.

Responsibilities

• Lead end-to-end planning, execution, monitoring, and closure of AI/ML and digitisation projects.
• Define scope, goals, deliverables, timelines, and resource plans with tech/business teams.
• Manage multiple projects using Agile, Scrum, or hybrid methodologies.
• Track milestones, risks, dependencies, and budgets; resolve bottlenecks.
• Oversee AI/ML model deployment, NLP tools, OCR, voice bots, and IDP.
• Collaborate with data science and engineering for deployment requirements.
• Evaluate AI tools/vendors in line with RBI guidelines and IT policy.
• Ensure data security, privacy, and explainability for AI deployments.
• Serve as primary contact for stakeholders; present status dashboards.
• Facilitate steering committee, sprint reviews, and change management.
• Maintain documentation and audit trails for all activities.
• Ensure RBI compliance, data localisation, and risk policy adherence.
• Lead cross-functional team and build capabilities; training staff in AI tools.

Skills

AI/ML lifecycle

Agile methodologies

BRD/FRD/SRS

SQL & Python

Power BI/Tableau

Jira/Azure DevOps/Confluence

IDP/OCR/NLP tools

Tools

Jira

Azure DevOps

Confluence

Job description

Role & responsibilities

AI & Automation Project Management

• Lead end-to-end planning, execution, monitoring, and closure of AI/ML, Gen. AI, Agentic AI and digitisation projects.
• Define project scope, goals, deliverables, timelines, and resource plans in collaboration with technology and business teams.
• Manage multiple simultaneous projects using Agile, Scrum, or hybrid methodologies.
• Track project milestones, risks, dependencies, and budgets; proactively expedite and resolve bottlenecks.

AI & Technology Oversight

• Oversee implementation of AI/ML models, NLP tools, OCR, voice bots, chatbots, intelligent document processing (IDP).
• Collaborate with data science and engineering teams to ensure model deployment aligns with operational requirements.
• Evaluate and recommend AI tools, vendors, and technology platforms in line with RBI guidelines and bank's IT policy.
• Ensure data security, privacy, and explainability requirements are met for all AI deployments.

Stakeholder Management & Governance

• Serve as the primary point of contact for business stakeholders, IT teams, vendors, and senior leadership.
• Prepare and present project status reports, dashboards, and executive presentations.
• Facilitate steering committee meetings, sprint reviews, and change management sessions.
• Ensure proper documentation, change control, and audit trails for all project activities.

Compliance & Risk Management

• Ensure all automation and AI initiatives comply with RBI circulars, data localisation norms, and internal risk policies.
• Work with the Compliance, Risk, and Internal Audit teams for sign-offs on AI models in regulated banking processes.
• Maintain SOX/IT audit readiness for all automated processes.

Team Leadership & Capability Building

• Lead and mentor a cross-functional team of business analysts, RPA developers, data engineers, and change management specialists.
• Drive a culture of continuous improvement and innovation within the team.
• Conduct training sessions and workshops to upskill operations staff on AI-enabled tools and digital workflows.

Preferred candidate profile

Technical Skills:

• AI/ML, Gen. AI and Agentic AI project lifecycle management
• Agile / Scrum / SAFe methodologies
• BRD / FRD / SRS documentation
• SQL, Python basics, API integrations
• Power BI / Tableau for project dashboards
• Jira / Azure DevOps / Confluence
• IDP / OCR / NLP tools knowledge

Domain Skills:

• RBI regulations & compliance awareness
• Strong stakeholder management
• Excellent communication & presentation
• Analytical & problem-solving mindset
• Team leadership & conflict resolution
• Change management
• Ability to work under pressure & ambiguity

8 - 15 years of experience in a similar role within Banking/ NBFCs or Financial Institutions.

Email- [e-mail]