AI Practice Manager

GSPANN; Dadri, Hyderabad, Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

GSPANN is seeking a seasoned AI leader to define and drive AI practice strategy, establish CoE governance, and lead adoption across the organization. You will collaborate with architects, development leads, and sales to deliver end-to-end AI-enabled solutions for enterprise clients.

You will guide domain experts, develop reusable AI accelerators, and stay ahead of industry trends to ensure delivery excellence and measurable business ROI.

Qualifications

• Strong AI/GenAI solutioning experience in enterprise settings.
• Experience leading multi-site, multi-brand, multi-country eCommerce implementations.
• Proven ability to drive pre-sales and RFP/RFI responses with end-to-end solution architecture.

Responsibilities

• Be the primary spokesperson for the solutions and liaison with the customer, providing capability demonstrations.
• Define and drive AI practice strategy including offerings, GTM approach, and capability roadmap.
• Establish AI Center of Excellence (CoE) and governance frameworks.
• Lead AI adoption initiatives across the organization via trainings, webinars, and thought leadership content.
• Provide guidance in domain aspects to the team.
• Develop reusable AI accelerators, frameworks, and best practices.
• Monitor industry trends and align practice with emerging AI technologies.
• Ensure governance, quality, and delivery excellence across AI projects.
• Drive pre-sales, solutioning, and client engagements.
• Lead proposals for clients—presentations, scoping, estimating efforts, etc.

Skills

AI strategy

Enterprise architecture

Pre-Sales

Leadership

Cloud platforms

AI agents

LangChain

Stakeholder management

Ecommerce experience

Job description

Role & responsibilities

• Be the primary spokesperson for the solutions/ applications being developed and liaison with the customer, providing capability demonstration.
• Define and drive AI practice strategy including offerings, GTM approach, and capability roadmap
• Establish AI Center of Excellence (CoE) and governance frameworks
• Lead AI adoption initiatives across the organization by staying current with industry trends and enabling teams through webinars, trainings, and thought leadership content
• Provide guidance in domain aspects to the team
• Develop reusable AI accelerators, frameworks, and best practices
• Monitor industry trends and align practice with emerging AI technologies
• Ensure governance, quality, and delivery excellence across AI projects
• Work with SMEs (Architects, Development leads) to define best practices and benchmarks
• Drive pre-sales, solutioning, and client engagements
• Lead the proposals of assigned clients - presentations, scoping, estimating efforts etc
• Create SOWs with milestone plans, key deliverables, assumptions, commercials and dependencies etc and other such contractual artefacts.
• Account mining - Identify new service opportunities with clients and support sales team to close the deals effectively
• Thought leadership - identify business problems and come up with ideas to build solutions & frameworks to offer to various clients and monetize
• Generate and execute onboarding, trainings, KT and skill building plans
• Build and scale AI competencies across teams through hiring, training, and certifications
• Contribute to Initiatives like writing whitepapers, blogs, Point of Views
• Motivate and mentor team members.
• Employee engagement - handle appraisals & retention

Preferred candidate profile

• 20+ years of experience with 8+ years in leadership roles
• Strong experience in AI/GenAI solutioning and enterprise architecture
• Experience in understanding AI related use cases and developing as reusable product, accelerator.
• Experience in programming language like Java , Spring Boot , Python etc.
• Experience in any Cloud Platforms like, AWS, Azure, GCP.
• Experience with Azure OpenAI, AWS Bedrock, GCP Vertex AI.
• Experience designing and developing AI Agents and Agentic Workflows.
• Experience in LangChain, Semantic Kernel, or similar frameworks.
• Good experience in leverage AI Assistants like Claude, Copilot, Cursor.
• Proven track record of managing large scale multisite, multi brand, multi country eCommerce implementations
• Experience in B2B and B2C implementations is required
• Experience in eCommerce tools like SFCC (Demandware), Hybris, Magento etc
• Good knowledge/experience in PIM, DAM , CMS, Loyalty, OMS and other systems linked eCommerce
• Deep understanding of eCommerce flows, integrations with various internal and third-party systems
• Proven ability to enhance business ROI by leveraging AI-driven solutions.
• Proven experience in delivering end-to-end solutions by effectively leveraging AI capabilities
• Experience in managing around 100 resources in a single account or multiple accounts
• Excellent understanding of industry proven design patterns and a problem solver
• Experience in Pre-Sales - defining end to end solution architecture covering technical, deployment architectures and non-functional & performance aspects
• Experience in building practices and managing large teams
• Strong knowledge of AI platforms and enterprise ecosystems
• Excellent leadership, communication, and stakeholder management skills
• Strong understanding of KPIs that measure and demonstrate productivity improvements
• Experience in using estimation techniques like (Usecase, FP, Story points).
• Experience in making presentations, demos to customers and internal management team.
• Experience in pre-sales working on RFP / RFI and drive proposals.
• Should have experience in driving org initiatives like creating case studies, writing white papers, blogs