AGM–Sales(Closing Team Lead)

upGrad Rekrut; Mumbai; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

A premier real estate firm in Mumbai is seeking an AGM – Closing. The role involves leading a team of Closing Managers, ensuring premium customer experiences, and driving sales for high‑value deals in the luxury segment. The ideal candidate will have 12–15 years of residential real estate sales experience, strong leadership skills, and a proven track record in closing deals. This full-time position offers the opportunity to work in a dynamic environment focused on client engagement and strategic market insights.

Qualifications

• 12–15 years of core residential real estate sales experience.
• At least 3 years in a leadership role handling closings.
• Deep understanding of luxury residential real estate segment.

Responsibilities

• Lead, mentor, and manage a team of Closing Managers.
• Drive team performance with sales targets and KPIs.
• Conduct regular training sessions for the team.
• Handle high‑net‑worth walk-ins and marquee clients.
• Oversee the entire closing cycle from inquiry to booking.
• Monitor team interactions and sales status using CRM tools.

Skills

Exceptional communication

Negotiation skills

Leadership skills

CRM systems (especially Salesforce)

Documentation skills

RERA compliance

Knowledge of luxury housing market

Education

Graduate in any discipline

MBA in Sales/Marketing

Tools

Salesforce

Job description

AGM – Closing role involves leading a team of Closing Managers, converting high‑potential leads into successful closures, and ensuring a seamless and premium customer experience. The ideal candidate will have a deep understanding of the luxury residential real estate segment, strong team management skills, and a proven track record of driving sales conversions in a competitive market.

Key Responsibilities:

• Lead, mentor, and manage a team of Closing Managers across multiple projects in SOBO.
• Drive team performance by setting clear sales targets, tracking KPIs, and providing hands‑on guidance.
• Conduct regular training sessions to enhance product knowledge, sales techniques, and client‑servicing skills.

Client Engagement & Conversion Strategy:

• Personally handle high‑net‑worth walk‑ins and marquee clients, providing personalized consultations.
• Guide the team in creating compelling sales narratives tailored to diverse customer segments, including HNIs, NRIs, and investors.
• Oversee the entire closing cycle from inquiry to booking, documentation, and payment milestones.
• Monitor all team‑level lead interactions, follow‑ups, and sales status using CRM tools (Salesforce/SFDC).
• Review and analyze sales funnel performance to ensure no prospect is lost due to lack of engagement.
• Maintain up‑to‑date reports, MIS dashboards, and conversion trackers for management review.

Stakeholder Collaboration:

• Act as a strategic liaison between Sales, Marketing, CRM, Legal, and Finance departments.
• Provide valuable market feedback and buyer insights to tailor campaigns and optimize offerings.
• Ensure alignment with RERA guidelines, regulatory approvals, and legal documentation workflows.
• Stay informed about competing projects, market pricing, and product offerings in the SOBO area.
• Support the development of strategies for pricing, offers, and value propositions based on market insights.
• Identify market challenges and proactively present strategic solutions to senior leadership.

Education:Graduate in any discipline; MBA in Sales/Marketing preferred. Experience:12–15 years of core residential real estate sales experience, including at least 3 years in a leadership role handling closings in prime locations in Mumbai. Skills:

• Exceptional communication, negotiation, and leadership skills.
• Demonstrated ability to close high‑value deals and manage elite clientele.
• Strong command of CRM systems (especially Salesforce), documentation, and RERA compliance.
• Comprehensive knowledge of the luxury housing market, buyer behavior, and sales psychology.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales