AGM / AVP - CEM Solution Architect Collection

Golden Opportunities; Mumbai, Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Golden Opportunities is seeking a Lead Solution Architect for Collections to drive end-to-end presales and solution design across global engagements. You will own solution strategy, client engagements, and a transformation roadmap focusing on recovery optimization and DSO reduction.

The role involves defining operating models, governance, and dashboards, with strong emphasis on data-driven strategies and AI-enabled collections across both proactive and reactive pursuits.

Qualifications

• Experience in CX collections solutions architecture and presales.
• Ability to lead solution narratives, client engagements and RFP/RFQ responses.
• Strong understanding of global collections operations and performance metrics.

Responsibilities

• Lead end-to-end solution design for collections engagements across B2B & B2C lifecycles.
• Define future-state operating models (people, process, technology, location).
• Drive automation and AI-led collections solutions; optimize DSO and recovery rates.
• Own RFP/RFQ responses, solution narratives, and client presentations.
• Collaborate with sales, delivery, and technology teams for integrated solutioning.

Skills

CX Collections solutions

CX Solutions architect

solutioning

presales

RFI

RFQ

RFX

Collections

CX Solutioning

Job description

• Work Mode Work From office
• Candidate expectations & Responsibilities :17+ years of experience in Collections, BPO, or Contact Centre operations.
• Proven experience in solutioning, presales, and client engagement for Finance, Collection pursuits Strong exposure to global collections operations and transformation initiatives.
• Should have led due diligence, client presentations and ability to articulate business value proposition and revenue realization in relation to business case.
• This pivotal role will serve as a Lead Solution Architect for Collections, driving end-to-end presales and solutioning across both proactive and reactive pursuits.
• The role will lead global collections engagements, owning solution strategy, client engagement, and transformation roadmap design focused on recovery optimization, DSO reduction, and operational efficiency.
• Lead end-to-end solution design for collections engagements (B2B & B2C lifecycle) Define future-state operating models (people, process, technology, location) Assess regulatory & compliance requirements across geographies
• Develop data-driven strategies (segmentation, prioritization, next-best-action) Suggest Improvement areas for key KPIs: DSO, CEI, roll rates, recovery rates Drive automation (workflows) and AI-led collections solutions Define transition roadmap (KT, OJT, stabilization)
• Define governance, dashboards, and performance reporting End-to-end lifecycle management (pre-delinquency to recovery) Credit risk, dispute resolution, and cash application linkage KPI-driven delivery (DSO, CEI, Cure %, Promise-to-Pay adherence)
• Advanced analytics and segmentation strategy Regulatory compliance across markets AI-led collections (predictive, next-best-action)
• Process automation and workflow orchestration Omni-channel engagement strategy
• Knowledge of Various Collections Platforms (Get Paid, HI Radius etc.) Assess regulatory and compliance aspects relevant to collections (global markets)
• Build FTE models, effort estimates, productivity assumptions, and pricing constructs.
• Own RFP/RFQ responses, solution narratives, and client presentations.
• Collaborate with sales, delivery, and technology teams for integrated solutioning.
• Support GTM strategy and proactive deal origination.
• Leverage analytics for performance insights and continuous improvement.Flexible with shift timings .
• Mandatory Skills CX Collections solutions ,CX Solutions architect, solutioning, presales, RFI, RFQ, RFX, Collections ,CX Solutioning Good to have CX Solutions architect, CX related certification.