Salesforce Developer

Net Connect; Hyderabad, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Net Connect seeks an experienced Salesforce Agentforce Developer to design, build, configure, and deploy AI-powered agents that enhance customer, employee, and operational experiences. The role collaborates with product owners, business stakeholders, architects, and Salesforce teams to translate requirements into secure, scalable Agentforce solutions.

Design and implement comprehensive agent capabilities, grounding, and escalation paths while ensuring robust, compliant integration with

Qualifications

• Strong hands-on Salesforce platform experience, including Lightning Experience and Salesforce configuration.
• Experience with Salesforce Flow, Apex and SOQL.
• Experience with Agentforce, Einstein capabilities, or other conversational AI platforms.
• Experience designing automation using Salesforce Flow and Apex.
• Understanding of prompt engineering, AI grounding, retrieval-augmented generation (RAG), and AI guardrails.
• Experience integrating Salesforce with external REST/SOAP APIs and middleware.
• Salesforce APIs and integrations, security model concepts (profiles, permissions, sharing rules, field-level security).
• Strong problem-solving, stakeholder management, and written/verbal communication skills.
• Experience working in Agile delivery teams.

Responsibilities

• Design and configure Salesforce Agentforce agents, topics, actions, instructions, and guardrails.
• Integrate agents with Salesforce data, Flows, Apex, APIs, Knowledge, Data Cloud, and external systems.
• Build reusable agent actions using Flow, Apex, and declarative Salesforce capabilities.
• Define agent conversation journeys, escalation paths, human handoff processes, and exception handling.
• Configure grounding using Salesforce Knowledge, CRM data, Data Cloud, and approved external sources.
• Ensure AI agent solutions adhere to security, privacy, compliance, and responsible-AI standards.
• Collaborate with business teams to identify, prioritize, and document high-value agent use cases.
• Develop and execute unit, integration, user acceptance, and performance testing for agent capabilities.
• Support deployment, monitoring, troubleshooting, optimization, and post-production enhancements.
• Create technical documentation, configuration guides, and knowledge-transfer materials.

Skills

Salesforce platform experience

Lightning Experience

Salesforce Flow

Apex

SOQL

Agentforce / conversational AI

Einstein capabilities

AI grounding / prompt engineering

RAG

AI guardrails

REST/SOAP API integrations

Agile delivery

Stakeholder management

Communication skills

Job description

We are seeking an experienced Salesforce Agentforce Developer to design, build, configure, and deploy AI-powered agents that improve customer, employee, and operational experiences. The role will work closely with product owners, business stakeholders, architects, and Salesforce teams to translate business requirements into secure, scalable Agentforce solutions.

Key Responsibilities

Design and configure Salesforce Agentforce agents, topics, actions, instructions, and guardrails.

Integrate agents with Salesforce data, Flows, Apex, APIs, Knowledge, Data Cloud, and external systems.

Build reusable agent actions using Flow, Apex, and declarative Salesforce capabilities.

Define agent conversation journeys, escalation paths, human handoff processes, and exception handling.

Configure grounding using Salesforce Knowledge, CRM data, Data Cloud, and approved external sources.

Ensure AI agent solutions adhere to security, privacy, compliance, and responsible-AI standards.

Collaborate with business teams to identify, prioritize, and document high-value agent use cases.

Develop and execute unit, integration, user acceptance, and performance testing for agent capabilities.

Support deployment, monitoring, troubleshooting, optimization, and post-production enhancements.

Create technical documentation, configuration guides, and knowledge-transfer materials.

Required Skills and Experience

Strong hands-on Salesforce platform experience, including:

Lightning Experience and Salesforce configuration

Salesforce Flow

Apex and SOQL

Experience with Salesforce Agentforce, Einstein capabilities, or other conversational AI / generative AI platforms.

Experience designing automation and orchestration using Salesforce Flow and Apex.

Understanding of prompt engineering, AI grounding, retrieval-augmented generation (RAG), and AI guardrails.

Experience integrating Salesforce with external REST/SOAP APIs and middleware platforms.

Salesforce APIs and integrations

Security model: profiles, permission sets, sharing rules, and field-level security

Strong problem-solving, stakeholder management, and written/verbal communication skills.

Experience working in Agile delivery teams.