Agent - Telesales

lastminute.com; Bengaluru; On-site; INR 320,000 - 420,000; Full time

Benefits offered by this job

Inclusive international environment

Career development training

Job summary

lastminute.com in Bengaluru is hiring an Agent - Telesales to join our Customer Support team. You will engage English-speaking customers, handle inbound and outbound calls, and sell holiday packages to inspire travel for millions of holidaymakers.

The role expects clear communication, resilience under pressure, and a drive to meet commercial targets. We offer an inclusive, international environment with training paths and access to e-learning, plus a permanent full-time contract.

Qualifications

• Very good communication skills.
• Fluent English, very good English written and spoken.
• Thorough and meticulous with extreme attention to detail.
• Strong communicator internal/external.
• Ability to work under pressure.
• Ability to work with commercial targets.
• Proactive team player.

Responsibilities

• Attend customers both inbound and outbound with English-speaking customers.
• Sell holiday packages.

Skills

Very good communication

Fluent English

Thorough and meticulous

Strong communicator

Work under pressure

Work with targets

Proactive team player

Job description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for an Agent - Telesales to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into Sales, keep on reading, as you might be the perfect fit for this job.

The job in brief:

Job Title - Agent - Telesales

Working model – WFO 6days/week

Team - you will join the Customer Support team within the India Operations department.

Level - Professional

Location - Bengaluru, India

Contract - Permanent - full-time (India 48 h/week)

What Your Impact Will Be

• Attend customers both inbound and outbound with English-speaking customers
• Sell holiday packages

Qualifications

Your expertise

• Very good communication skills
• Fluent English, very good English written and spoken
• Thorough and meticulous with extreme attention to detail
• Strong communicator internal/external
• Work under pressure
• Work with commercial targets
• Proactive team player

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

How we learn together:

• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Wish you were here? We do, too!

Selection process steps*

• HR Screening (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• HR Final Round
• Offer Extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility by criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.