Agent – Business Operations

lastminute.com; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Inclusive and friendly work environment

Professional skills development opportunities

Access to e-learning platforms

Job summary

A leading travel technology company is seeking an Agent for Business Operations to enhance the travel experiences of customers. Located in Bengaluru, this role requires strong customer service skills and a passion for the travel industry. The candidate will be responsible for customer needs assessment, check-in procedures, and maintaining quality standards while working in a dynamic, international team. A commitment to providing excellent support and working across time zones is essential.

Qualifications

• Excellent English language skills suitable for frontline customer support.
• Customer service attitude and willingness to assist travelers.
• Able to navigate and explore airline portals and travel portals.
• Willing to work across different time zones and shifting schedules.
• Reliable in following defined processes and procedures.
• A genuine passion for the travel industry and holidays.

Responsibilities

• Identifying customer needs.
• Recommending solutions to improve quality.
• Completing airline check-in in a timely manner.
• Tracking daily work.
• Reporting to supervisors.
• Forwarding unresolved queries to specialists.

Skills

Excellent English knowledge

Customer service attitude

Good in exploring web portal options

Willing to work in different time zones

Responsible to follow defined processes

Passion for travel industry

Job description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

We are looking for a Agent – Business Operations to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are skilled into Ticketing & Check‑in’s, keep on reading, as you might be the perfect fit for this job.

The job in brief

• Job Title: Agent – Business Operations
• Working model: WFO 6 days/week
• Team: Airobot team within the India Operations department
• Level: Professional
• Location: Bengaluru, India
• Contract: Permanent – full‑time (India 48 h/week)

What your impact will be

• Identifying customer needs
• Recommending solutions to improve the quality
• Completing the airline check‑in in a timely and accurate way
• Tracking the daily work
• Reporting to supervisors
• Forwarding unresolved queries to specialists
• To be successful in this role, agents should have good exploring skills, patience,
• Attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust.
• Agents should also be able to help establish our reputation as a company that offers
• Excellent customer support by giving timely feedback to improve the quality.

Qualifications

Your expertise

• Excellent English knowledge
• Customer service attitude
• Good in exploring web portal options
• Willing to work in different time zone
• Responsible enough to clearly follow the defined process
• Passion for travel industry

Additional Information

Perks of working with us

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

How we learn together:

• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Wish you were here? We do, too!

Selection process steps

• HR Screening (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• HR Final Round
• Offer Extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility by criteria

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.