Agent Customer Support (English Speaking agents)

Lastminute Group; Bengaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

Lastminute Group in Bengaluru, India, invites applications for Agent – Customer Support (English Speaking). Join a global travel-tech team that serves millions of holidaymakers and helps travelers turn ideas into experiences.

The role is entry to mid level, permanent full-time with a 6-day work week and one day off on rotation. You will identify customer needs, resolve issues, and maintain CSAT and NPS through communication and problem solving.

Qualifications

• Excellent verbal and written communication skills.
• Attention to details, conflict-resolution, and relationship-building.
• Proficiency with MS Office applications (Excel, PowerPoint, Word) and basic company-specific tools.
• Ability to contribute to a reputation for excellent post-sales support.

Responsibilities

• Identifying customer needs, investigating and recommending solutions.
• Solving customer issues in a timely and accurate way and following up to ensure resolutions.
• Upskilling to maintain process knowledge and support.
• Coordinating with teams to collaborate on solutions and escalations.
• Striving for high CSAT and positive NPS through quality service.

Skills

Verbal communication

Written communication

Attention to detail

Conflict resolution

MS Office

Tools

Excel

PowerPoint

Word

Custom applications

Job description

Agent Customer Support (English Speaking agents)

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We are looking for a Agent – Customer Supportto join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are Skilled into Excellent verbal and written communication & Problem Solving, keep on reading, as you might be the perfect fit for this job.

The Company

Job Description

The job in brief:

Working model - 6days,(1day rotational week off)

Team - you will join the Customer Supportteam within the CS department.

Level - Entry – Mid Level

Contract - Permanent – full-time

What your impact will be :

• Identifying customer needs, investigating and recommending solutions.
• Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection.
• Consistent upskilling as part of self-development to maintain process knowledge.
• Maintaining coordination within teams to collaborate on solutions and escalations.
• Work towards high CSAT and positive NPS consistently – ensure positive customer experiences.

Your expertise:

• Excellent communications – Verbal and Written
• Attention to details, conflict resolution and relationship building.
• Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications.
• Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

How we learn together:

• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Wish you were here? We do, too!

Selection process steps*:

• HR Screening (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• HR Final Round
• Offer Extended

Our commitment to celebrate diversity and generate belonging:

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Please note – We work 6 days a week (Mon – Sun), rotational shifts – 24/7.