Agent – Business Operations

Bravofly; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Inclusive and friendly international environment

Access to training platforms such as O’Reilly, Udemy, Coursera

Job summary

Bravofly is seeking an Agent – Business Operations to join their team in Bengaluru, India. This full-time position involves identifying customer needs, recommending solutions for quality improvement, and accurately completing airline check-ins. Candidates should have excellent English skills, a strong customer service attitude, and proficiency in web navigation. The role offers a friendly international environment and opportunities for professional development through various training platforms.

Qualifications

• Excellent English knowledge required.
• Strong customer service attitude is essential.
• Ability to follow defined processes correctly.

Responsibilities

• Identify customer needs and recommend solutions.
• Complete airline check-in accurately.
• Track daily work and report to supervisors.

Skills

Excellent English knowledge

Customer service attitude

Proficient in exploring web portal options

Attention to detail

Computer literacy

Job description

Job Description

We are looking for an Agent – Business Operations to join the Airobot team within India Operations, Bengaluru, India. Working model: WFO 6 days per week, permanent full‑time (48 h/week) professional level.

Responsibilities

• Identifying customer needs
• Recommending solutions to improve quality
• Completing airline check‑in in a timely and accurate way
• Tracking daily work and reporting to supervisors
• Forwarding unresolved queries to specialists
• Ensuring accurate data entry and conflict resolution to earn client trust

Qualifications

• Excellent English knowledge
• Customer service attitude
• Proficient in exploring web portal options
• Responsible enough to clearly follow the defined process
• Passion for the travel industry
• Good exploration skills, patience, attention to detail, computer literacy

Benefits

• Inclusive, friendly, and international environment with colleagues from more than 10 countries and over 48 nationalities
• Professional and managerial skill development training paths; access to e‑learning platforms such as O’Reilly, Udemy, Coursera and internal custom training content

Eligibility

By submitting your information and application, you confirm that you are legally authorised to work in India and that you do not require visa sponsorship.