Agency Manager For MA-CD Collection

Home Credit; Kolkata District; On-site; INR 350,000 - 470,000; Full time

Job summary

Home Credit is seeking a capable collections supervisor in Kolkata to manage day-to-day planning, operational challenges, and problem-solving for external vendors and teams.

You will analyze agency performance, prepare regular reports, and drive achievement of targets while maintaining customer satisfaction. The role includes team development, HR-related duties, and close coordination with other departments to resolve issues.

Qualifications

• Graduate with minimum 2 years of collections experience or related functional experience.

Responsibilities

• Analyse the performance of collection agencies and provide corrective action for improvement.
• Prepare daily/weekly/monthly reports based on agency performance.
• Ensure delivery of collection targets and support high customer satisfaction.
• Lead and develop the team, manage HR issues and staff development.
• Ensure field executives visit maximum cases per day as per policy.
• Train and motivate team members.
• Resolve complaints in coordination with other departments.
• Collaborate with team to resolve customer queries.

Skills

Team handling

Collections experience

Education

Graduate

Tools

MS Excel

MS PowerPoint

Computer literacy

Job description

Job Summary

Description: Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.

Responsibilities

• Analyse the performance of collection agencies and provide them corrective action for improvement.
• Preparing daily/weekly/monthly reports basis the performance of agencies.
• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
• Ensuring that the field executive visits maximum number of cases in a day as per company policy.
• Training and development for team Motivation.
• Should be able to resolve complaints in coordination with other departments.
• Work very closely with team members to solve customer problems.
• Should be able to coordinate with other department efficiently to resolve queries.

Desired Profile

• Graduate, with minimum 2 years of collections experience or related functional experience
• Candidate should have been team handling or region / portfolio handling experience.
• Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
• Should have experience in agency management preferably in high vintage.
• Computer literacy: internet, email, MS Excel, MS PowerPoint

Who should join

• Candidates who are result oriented.
• Candidates who are process oriented
• Candidates likely from Local region/state/city with local agency & collection knowledge
• Candidates with 2years (+) of relevant experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.