Team Leader For Recoveries

Home Credit; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Home Credit is seeking a professional to manage day-to-day planning, tackle operational challenges, and solve problems with external vendors and teams. The role focuses on driving performance of collection agencies, delivering reporting cadence, and ensuring customer experience remains top-notch.

Key duties include analyzing agency performance, taking corrective actions, and ensuring field staff meet daily case targets while maintaining quality and productivity across the portfolio.

Qualifications

• Experience in analyzing the performance of external collection agencies and defining corrective actions.
• Ability to prepare daily/weekly/monthly performance reports of agencies.
• Experience delivering targets with a focus on customer experience and satisfaction.

Responsibilities

• Analyse performance of collection agencies and provide corrective actions.
• Prepare daily/weekly/monthly reports based on agency performance.
• Ensure delivery of collection targets and maintain high customer satisfaction.
• Manage people: HR issues, staff development, and performance management.
• Ensure field executives visit maximum cases per day per policy.

Skills

Collection performance analysis

Corrective action

Vendor management

Team development

Reporting

People management

Staff development

Customer experience

Field visits

Job description

Job Summary

Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.

Responsibilities

• Analyse the performance of collection agencies and provide them corrective action for improvement.
• Preparing daily/weekly/monthly reports basis the performance of agencies.
• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
• Ensuring that the field executive visits maximum number of cases in a day as per company policy.

Key Skills

• Collection Agencies Performance Analysis
• Corrective Action
• Vendor Management
• Team Development
• Reporting (Daily/Weekly/Monthly)
• People Management
• Staff Development
• Customer Experience
• Field Visits

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