Aftersales Parts Coordinator CC

Fendt; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health care and wellness plans

Flexible and virtual work option

Job summary

AGCO in Pune, India seeks a Customer Care Coordinator to respond to dealer and customer inquiries, manage orders and backorders, and coordinate with logistics, shipping, procurement, and factories across global operations.

The ideal candidate has 6+ years in customer care, strong English, proficiency in Excel (VLOOKUP and Pivot Tables) and experience with Salesforce or ERP systems; willingness to work across time zones and support extended shifts.

Qualifications

• 6+ years in a Customer Care Coordinator role with virtual and in-person support.

Responsibilities

• Respond to dealer inquiries via phone and email within defined SLAs, provide updates on actions, resolutions, pricing, and order status.
• Oversee backorders and machine breakdown escalations, maintain records, resolve order exceptions, ensure timely resolution.
• Coordinate with Logistics, Shipping, Procurement, Warehouses, and Factories to resolve freight issues and support aftersales needs.
• Produce and review daily open-order reports, monitor KPIs and Salesforce dashboards, and escalate immobilized machine cases.
• Manage dealer accounts and Direct from Supplier orders in OASIS, create invoices/credits, and support extended European shift operations.

Skills

Customer care coordination

English proficiency

Excel proficiency

Salesforce/ERP systems

Tools

Salesforce

ERP systems

Excel

Job description

Job Description

Do you want to help solve the worlds most pressing challenges? Feeding the worlds growing population and slowing climate change are two of the worlds greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Your Impact

• Dealer & Customer Inquiry Management Respond to dealer inquiries via phone and email within defined SLAs using Salesforce, providing clear updates on actions taken, resolutions, pricing, and order status to maintain strong customer satisfaction.
• Order, Backorder & Breakdown Management Oversee customer backorders and machine breakdown escalations, maintain breakdown delivery records, resolve OASIS order exceptions, and follow up to ensure timely case resolution.
• Cross-Functional Coordination & Aftersales Support Work closely with Logistics, Shipping, Procurement, Warehousing, Factories, and Customer Service to resolve freight issues, improve delivery performance, support dealer aftersales needs, and arrange out-of-hours parts support when required.
• Operational Reporting & Performance Monitoring Produce and review daily open-order reports, validate purchase order details, monitor customer support KPIs and Salesforce dashboards, and track immobilized machine cases with timely escalation and dealer communication.
• System Administration & Business Support Manage dealer accounts and Direct from Supplier orders in OASIS, create sundry invoices and credits, participate in seminars and company events, and support extended European shift operations during peak harvest periods.

Your Experience and Qualifications

• 6+ years in a Customer Care Coordinator role with hands‑on experience in both virtual and face-to-face customer support, driving enterprise-level support across global regions and managing effective working relationships with the business.
• Strong English speaking and writing abilities.
• Track open orders, backorders, and machine breakdown cases in OASIS, ensuring timely follow-ups and escalations.
• Coordinate daily with Logistics, Shipping, Procurement, Warehouses, and Factories to resolve delivery and parts issues.
• Proficient in Excel, including basic VLOOKUP functions and familiarity with Pivot Tables, along with working knowledge of Salesforce or other ERP systems used in customer and operations management. Demonstrates strong analytical skills, structured thinking, and a self-starting attitude, with flexibility to work across different time zones to support global business needs and meetings.

Your Benefits

• GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT - Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option….

Your Workplace

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.