Aftersales Parts Coordinator, CC

AGCO Corporation; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Global diversity

Entrepreneurial spirit

Positive impact

Innovative technologies

Flexible and virtual work option

Job summary

AGCO Corporation in India is seeking a senior Aftersales Customer Care Coordinator to manage dealer and customer inquiries, backorders, and machine breakdowns. You will collaborate with Logistics, Shipping, Procurement, Warehouses and Factories to ensure timely resolutions and strong customer satisfaction.

The role requires 6+ years in customer care across virtual and on-site settings, excellent English communication, and proficiency with Excel (VLOOKUP, Pivot Tables) and Salesforce or ERP

Qualifications

• 6+ years in a Customer Care Coordinator role with hands-on experience in both virtual and face-to-face support
• Strong English speaking and writing abilities
• Track open orders, backorders, and machine breakdown cases in OASIS
• Coordinate daily with Logistics, Shipping, Procurement, Warehouses, and Factories to resolve delivery and parts issues
• Proficient in Excel, including VLOOKUP and Pivot Tables; familiarity with Salesforce or other ERP systems

Responsibilities

• Respond to dealer inquiries via phone and email within defined SLAs using Salesforce, with clear updates on actions taken and order status
• Oversee customer backorders and machine breakdown escalations and ensure timely case resolution
• Resolve freight issues and coordinate with Logistics, Shipping, and Procurement for delivery performance
• Produce and review daily open-order reports and monitor KPIs and dashboards
• Create sundry invoices and credits and support extended European shift operations during peak harvest periods

Skills

Customer care coordination

English proficiency

Analytical thinking

Pivot Tables

VLOOKUP

Tools

Salesforce

OASIS

Excel

ERP systems

Job description

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. The Aftersales Parts will collaborate with our multi-brand distribution partners, dealer network, export distributors, and internal teams to deliver high-quality and responsive aftersales customer service support. This role emphasizes the Farmer First mindset while driving. sustainable results.

Your Impact

• Dealer & Customer Inquiry Management Respond to dealer inquiries via phone and email within defined SLAs using Salesforce, providing clear updates on actions taken, resolutions, pricing, and order status to maintain strong customer satisfaction.
• Order, Backorder & Breakdown Management Oversee customer backorders and machine breakdown escalations, maintain breakdown delivery records, resolve OASIS order exceptions, and follow up to ensure timely case resolution.
• Cross‑Functional Coordination & Aftersales Support Work closely with Logistics, Shipping, Procurement, Warehousing, Factories, and Customer Service to resolve freight issues, improve delivery performance, support dealer aftersales needs, and arrange out‑of‑hours parts support when required.
• Operational Reporting & Performance Monitoring Produce and review daily open‑order reports, validate purchase order details, monitor customer support KPIs and Salesforce dashboards, and track immobilized machine cases with timely escalation and dealer communication.
• System Administration & Business Support Manage dealer accounts and Direct from Supplier orders in OASIS, create sundry invoices and credits, participate in seminars and company events, and support extended European shift operations during peak harvest periods.

Your Experience And Qualifications

• 6+ years in a Customer Care Coordinator role with hands‑on experience in both virtual and face‑to‑face customer support, driving enterprise‑level support across global regions and managing effective working relationships with the business.
• Strong English speaking and writing abilities.
• Track open orders, backorders, and machine breakdown cases in OASIS, ensuring timely follow‑ups and escalations.
• Coordinate daily with Logistics, Shipping, Procurement, Warehouses, and Factories to resolve delivery and parts issues.
• Proficient in Excel, including basic VLOOKUP functions and familiarity with Pivot Tables, along with working knowledge of Salesforce or other ERP systems used in customer and operations management. Demonstrates strong analytical skills, structured thinking, and a self‑starter attitude, with flexibility to work across different time zones to support global business needs and meetings.

Your Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

Your Workplace

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committe to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer