Service Delivery Manager - Talent Acquisition and Learning & Development

AGCO; Pune District; On-site; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Health insurance

Commuting reimbursement

Hybrid/onsite options

Training and development opportunities

Job summary

AGCO is seeking a Service Delivery Manager for Talent Acquisition and Learning & Development to own end-to-end delivery, governance, and continuous improvement of recruiting and learning services. You will oversee the recruiting lifecycle, learning administration, and vendor performance within a retained-outsourced model.

The role requires 5–8 years in recruiting/learning operations, experience with ATS/LMS, and global exposure.

Qualifications

• Bachelor's degree in HR, Business, Operations, or related field.
• Experience with Applicant Tracking Systems (ATS) and Learning Management Systems (LMS).
• Global recruiting operations experience preferred.
• Knowledge of recruitment, learning administration, mandatory-training, and related compliance requirements.
• 5-8 years of relevant experience in recruiting operations, learning operations, HR shared services, RPO, LMS, or outsourced service environments.

Responsibilities

• Own end-to-end operational delivery of Talent Acquisition and Learning & Development services including requisition initiation through enrollment and reporting.
• Manage RPO, sourcing, background screening, learning-content, training-delivery, and LMS providers with regular SLA governance.
• Ensure data integrity, compliance, and process controls across recruiting and learning workflows.
• Support hiring-demand fulfillment and delivery of mandatory, functional, leadership, and employee-development learning.

Job description

Service Delivery Manager - Talent Acquisition and Learning & Development

Date: Sep 18, 2026

Location: Bengaluru, KA, IN Budapest, Central Hungary (Közép-Magyarország), HU Pune, MH, IN

Workplace Type: Onsite

Employment Duration: Permanent

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiositytowork, building a better and more sustainable world.

The Service Delivery Manager (Talent Acquisition and Learning & Development) is accountable for the end-to-end operational delivery, governance, and continuous improvement of recruiting and learning services. The role ensures efficient hiring-lifecycle execution, learning administration, candidate and learner experience, vendor performance, process governance, data quality, and compliance through a retained-outsourced operating model.

Your Impact:

End-to-End Service Ownership: Own operational delivery across Talent Acquisition processes from requisition initiation through pre-boarding handoff, and across Learning & Development administration from learning request and offering setup through enrollment, completion, and reporting. Ensure recruiting and learning services meet agreed service levels, quality standards, compliance requirements, and business expectations. Maintain accountability for service outcomes and consistent candidate, hiring manager, learner, and people-manager experience.

Vendor & Contract Management: Manage Recruitment Process Outsourcing (RPO), sourcing, assessment, background screening, learning-content, training-delivery, and learning-platform service providers. Monitor SLA performance and contractual obligations. Lead regular vendor governance reviews.

Talent Acquisition and Learning Operations Excellence: Ensure timely execution of requisition administration, candidate workflows, learning-event setup, enrollment, attendance, completion, and learning-record activities. Monitor recruiting and learning process compliance, data integrity, and operational controls. Support hiring-demand fulfillment and operational delivery of mandatory, functional, leadership, and employee-development learning.

Governance, Risk & Compliance: Ensure compliance with employment, recruitment, learning, accessibility, data privacy, and company-policy requirements. Manage escalations relating to candidate, hiring manager, learner, trainer, and people-manager experience. Conduct root cause analysis on service performance issues.

Financial Management: Review recruiting and learning operational expenditures and vendor invoices. Monitor recruiting and learning-related cost drivers, including agency, screening, content, facilitation, and platform-services spend. Identify opportunities for spend optimization.

Continuous Improvement & Transformation: Drive process efficiency and automation initiatives. Improve recruiter, hiring manager, candidate, learner, trainer, and people-manager experience. Support implementation and adoption of recruitment and learning technologies.

Stakeholder Collaboration: Partner with Talent Acquisition and Learning & Development Centers of Excellence, HR Business Partners, Hiring Managers, People Managers, HRIS, and Compliance. Provide recruiting and learning operations insights, capacity views, compliance reporting, and service-performance recommendations. Coordinate service improvements across recruiting teams.

Your Experience and Qualification:

Bachelor's degree in HR, Business, Operations, or related field

5-8 years of relevant experience in recruiting operations, learning operations, HR shared services, RPO, LMS, or outsourced service environments

Experience with Applicant Tracking Systems (ATS) and Learning Management Systems (LMS)

Knowledge of recruitment, learning administration, mandatory-training, and related compliance requirements

Global recruiting operations experience preferred

India:

GLOBAL DIVERSITY – Diversity means many things to us,different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value.We'recommitted to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work options.

Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses

Cafeteria system with additionalelements you can pick from
Balance of work, family, and free time due to flexible working opportunity and the possibility of hybrid/remote work including home office monetary allowance

Private health insurance, dental services, and compensation for the purchase of computermonitorglasses

Employee Assistance Program including professional counselling, webinars, sports challenges, and newsletters

Development opportunities including monthly trainings held by the local training team and teacher guided language classes

Your Workplace:

India :

This role follows AGCO’s onsite work model, with employees primarily working from an AGCO location for a minimum of 3days per week to support collaboration and teamwork.

This role follows AGCO’s onsite work model, with employees primarily working from an AGCO location for a minimum of 2 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.