After Sales Executive

Global Venus Estates Llp; Salem; On-site; INR 400,000 - 600,000; Full time

Job summary

Global Venus Estates Llp in Salem, Tamil Nadu, India seeks a seasoned Loan Support professional to guide customers through home loan processes, collect and submit documents, and coordinate with banks to secure approvals. You will maintain loan status records, work with the documentation and sales teams, and regularly update customers.

Strong English and local language, and hands-on MS Office experience are essential. Experience in real estate and after-sales support is highly valued.

Qualifications

• 13 years of experience in after-sales, customer service or a similar role.
• Real estate experience is a plus.
• Good knowledge of home loan steps and the papers banks ask for.
• Clear and polite communication in English and the local language.
• Good follow-up habits and the ability to handle many customers at once.
• Comfortable with MS Office (Excel, Word) and basic CRM or record keeping.

Responsibilities

• Guide customers through the home loan process in simple words.
• Help customers collect and submit the documents the bank needs.
• Follow up with banks and loan officers until the loan is approved and the amount is released.
• Keep track of each customer's loan status and update the team.
• Work with the documentation team to get agreements and other papers ready on time.
• Check that customer papers are complete and correct before registration.
• Help set the registration date and remind the customer about what to bring.
• Follow the registration work until it is completed and the papers are handed over.
• Call and meet customers regularly to share updates and answer their questions.
• Remind customers about payment due dates and pending papers.
• Handle customer complaints politely and solve them quickly. Pass bigger issues to the manager.
• Keep a record of every customer talk in the system.
• Work closely with the sales, accounts, legal and documentation teams.
• Keep files and records neat and up to date.
• Share a weekly report on loans, registrations and pending customer work.

Skills

Customer handling

Loan coordination

Documentation follow-up

Time management

Problem solving

Tools

MS Office

CRM/record keeping

Job description

Key Responsibilities

Loan Support

• Guide customers through the home loan process in simple words.
• Help customers collect and submit the documents the bank needs.
• Follow up with banks and loan officers until the loan is approved and the amount is released.
• Keep track of each customer's loan status and update the team.

Documentation and Registration

• Work with the documentation team to get agreements and other papers ready on time.
• Check that customer papers are complete and correct before registration.
• Help set the registration date and remind the customer about what to bring.
• Follow the registration work until it is completed and the papers are handed over.

Customer Connect

• Call and meet customers regularly to share updates and answer their questions.
• Remind customers about payment due dates and pending papers.
• Handle customer complaints politely and solve them quickly. Pass bigger issues to the manager.
• Keep a record of every customer talk in the system.

Coordination and Reporting

• Work closely with the sales, accounts, legal and documentation teams.
• Keep files and records neat and up to date.
• Share a weekly report on loans, registrations and pending customer work.

Requirements

• 13 years of experience in after-sales, customer service or a similar role. Real estate experience is a plus.
• Good knowledge of home loan steps and the papers banks ask for.
• Basic understanding of property documentation and registration work.
• Clear and polite communication in English and the local language.
• Good follow-up habits and the ability to handle many customers at once.
• Comfortable with MS Office (Excel, Word) and basic CRM or record keeping.

Key Skills

• Customer handling
• Loan and bank coordination
• Documentation follow-up
• Time management
• Problem solving