AFM - Soft Services

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle in Gurugram invites an Assistant Manager – Soft Services Integrated Facilities Management to lead floor operations, vendor management and reporting. You will oversee housekeeping, security, admin, and helpdesk services for the client while driving continuous improvement.

This role requires 6–8+ years in facilities management, strong people skills, contractor engagement and formal health & safety awareness. On-site work in Gurugram with a 48-hour weekly schedule is expected.

Qualifications

• Mastery in the field and 6–8+ years in Facility Management, soft services.
• Experience in hotel industry preferred and housekeeping focus.
• Strong people skills and ability to work in a diverse team.

Responsibilities

• Provide comprehensive facility and contract management with focus on continuous improvement.
• Manage floor operations including cleaning, security, admin, reception, helpdesk, pantry and mailroom.
• Develop building procedures and performance measures for reliable operations.
• Ensure timely helpdesk responses and mailroom delivery.
• Oversee vendor contracts, scorecards and SOW definitions to meet SLAs.
• Prepare reports and support in safety and crisis procedures.

Skills

People management

Contract management

Facilities management

Vendor management

Operations coordination

Communication skills

Shift flexibility

PC literacy

Education

Mastery in Facilities Management

Tools

PC literacy

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Manager – Soft Services Integrated Facilities Management – Work Dynamics (region, country)

What this job involves

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Floor Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.


• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.


• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client.


• Routinely Inspect all contracted services to ensure performance measures are being maintained.


• Event Management, basic sets ups, coordination with internal client groups.


• Ensure Helpdesk service requests are attended to in time.


• Effectively manage the mailroom services to ensure an on time deliverable system.


• Achieve client satisfaction to Client expectations.

Reporting

• Daily/Weekly/Monthly reports.


• Contribute to the Monthly Management Report to client and other reports as required.


• Managing Trackers & inventory as per the task allocated.

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery.


• Supoort in preparing vendor contracts/Score cards/defining SOW.


• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.


• Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics.


• Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.

Basic Operational Skill Set

• Excellent people skills and ability to interact with a wide range of client staff and demands.


• Demonstrated experience with tendering and service improvement initiatives required.


• Knowledge of Occupational Safety requirements.


• Knows the inventory management, good keeping knowledge.


• Strong PC literacy and proven ability to manage daily activities using various systems.


• Demonstrated experience with continuous improvement initiatives highly desirable.


• Demonstrated experience with client reporting and preparation of reports required.


• Achievement of Contracted Service Levels and Performance Indicators.


• Achievement of contracted Customer Satisfaction expectations.


• Management of resource to ensure no disruption to client business.


• Achievement of savings initiatives as agreed with Client.


• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.


• Achievement of performance goals as agreed with manager.


• Understanding of Cafeteria operations will be an added advantage.

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations. Actively searches out opportunities to achieve best results. Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts.

Requirements

• Mastery in the field.


• Experience of more than 6-8 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail.


• Work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Gurugram, HR. Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.